Marketing And Business Development Manager

• Mar 2023 - Present

Senior Customer Service Manager

• Mar 2021 - Feb 2023

Sales Team Leader

• May 2018 - Feb 2021

Sales Team Manager

• May 2018 - Dec 2018

Sales Manager

• Nov 2016 - May 2018

Sales Team Manager

• Feb 2012 - Sep 2016

Managing a team of sales agents who are taking inbound and making outbound calls from internet/ phone enquiries for people who would like to look into claiming back missold Payment Protection Insurance. Managing performance through sales targets and KPI's Ensuring customers are dealt with professionally, efficiently and attentively. Dealing with performance challenges with less productive team members and sharing best practice with over achieving agents. Call monitoring and targeting agents of minimum standards of call quality measures. Motivating and encouraging the team to perform to the best of their ability. Ensuring that my team members individual targets are achieved and my personal target for PPI claim packs returned is fulfilled.

Sales Executive

• Jul 2010 - Dec 2011

Selling New/Used vehicles to retail and commercial customers Advising customer on Finance products and managing finance productivity/targets of the rest of the sales team. Second facing all the sales staff customers to help the team sell more finance and insurance products Prospecting finance renewal customers for repeat business Putting together competitive finance packages for all our customers on behalf of the sales team Delivering finance documents to customers and ensuring they have a full understanding of the terms and conditions of our finance agreements Offering support, advice and motivation to our sales team through incentives, positive feedback and development sessions Delivering excellent customer service to ensure repeat business for the company and customer retention Managing my diary system and contacting my customers on a regular basis

Sales Consultant

• Jan 2010 - Jul 2010

Selling New/Used and Motability vehicles to retail customers Selling add on products i.e. paint/fabric protection and insurance products that are of benefit to our customers Delivering excellent customer service to ensure repeat business for the company Demonstrating vehicles to customers and ensuring that the pitch and showroom are kept to high standards Managing my diary system and contacting my customers on a regular basis Selling New/Used and Motability vehicles to retail customers Selling add on products i.e. paint/fabric protection and insurance products that are of benefit to our customers Delivering excellent customer service to ensure repeat business for the company Demonstrating vehicles to customers and ensuring that the pitch and showroom are kept to high standards Managing my diary system and contacting my customers on a regular basis

Relationship Manager

• Aug 2009 - Jan 2010

Support and administrator on Individual Voluntary Arrangements (IVA’s) working on behalf of our Insolvency Practitioners Working as dedicated support with a portfolio of around 400 clients for the duration of the clients IVA Responsibility of ensuring client monies are paid in on time and adjusting payments as and when appropriate to ensure creditors get a reasonable dividend from the arrangement Arranging Variation court meetings for creditors and clients when the original proposal has either become unaffordable, the client has breached their arrangement or if the client would like to put a full and final settlement offer in place for the benefit of the creditors Ensuring all creditor claims are in for debts and that the client is no longer getting any contact from them Drafting official annual and final reports of the clients’ progress to be issued to courts, creditors and the client Building client relations and offering clients money saving tips and budgeting advice to help them throughout the life of their IVA Referring clients to various Think Money Group products within the business to save them money or help manage their finances i.e. a managed bank account, insurance and offering an income safeguard plan to protect their payments in the event of Accident, Sickness or Involuntary Unemployment Working towards personal and departmental sales and productivity targets

Customer Service Consultant

• Apr 2009 - Aug 2009

Part time position whilst looking for another job. Working part time on the Bureau De Change in a busy Manchester city centre office Promoting products and services available at the Post Office to customers Working towards Sales targets and upholding an excellent standard of service to our customers Nominated as Product Champion on all Travel related products which involves attending monthly Product Champion meetings to discuss current achievements and sharing good practice Assisting in Training meetings back in the office to help up skill my colleagues on all travel related products and services

Regional Customer Service Manager

• Sep 2006 - Mar 2009

Leading a team of Customer Service Advisors who provide a World Class Customer Service for Corporate Companies worth £10 million or more, across the North of EnglandVisiting new or existing customers across the North of England to introduce them to the exclusive service we offerProject and Change Management experience with implementing new LEAN processes and new systemsExtensive knowledge in the tasks the unit undertakes. This includes, Foreign Trade, LIBOR loan administration, Guaranteed Fixed Deposits and understanding of general account maintenanceManaging the training and development of the teamBuilding and maintaining relationships with stakeholders through an effective engagement strategy and NetworkingManage the resolution and/or escalation of complaints and Negative Service IssuesImprove accuracy of outbound work through effective quality managementMaintain robust budgetary controls by challenging costsHolding regular 121 sessions with the team to discuss Succession planning, Performance Management, Training and Development

Customer Service Manager

• Jun 2006 - Sep 2006

Secondment position covering maternity leave Day to Day running of Norwich BranchLeadership responsibility for 6 Customer Service Advisors including 121s, Performance Management, Attendance Management and ensuring of effective communicationEnsuring branch delivered against objectives i.e. Mitigating Risk, Cost and Service Delivery

Senior Customer Service Advisor

• Oct 2003 - Jun 2006

Helping achieve branch objectives through supervising a team of customer Service Advisors in the busy Manchester branchQuality checking work undertaken by CSA's and dealing with cash remittancesCoaching CSA's, arranging Temporary staff to cover high work volumesBalancing suspense accounts to mitigate lossesDealing with any customer complaints or complex queriesPerforming staff 121's and forming development plans on behalf of the Branch ManagerDeputising for the Branch Manager and dealing with performance issuesEnsuring completion of risk events and mitigating losses through cash differences and fraud attempts

Banking Assistant

• Jan 2001 - Jan 2003

Dealing with Private Banking Customers and large PLC companies Foreign Trade including Foreign Exchange, Telex, Swift, International Payments, Currency Deals, Inward/Outward Collections I.e Import and Export of goods, Bills of Exchange Processing LIBOR & Term Loans Processing Money Market Deposits Dealing with Investments Negotiating with Colleagues Worldwide Dealing with Private Banking Customers and large PLC companies Foreign Trade including Foreign Exchange, Telex, Swift, International Payments, Currency Deals, Inward/Outward Collections I.e Import and Export of goods, Bills of Exchange Processing LIBOR & Term Loans Processing Money Market Deposits Dealing with Investments Negotiating with Colleagues Worldwide