Experience

TradeRev

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Arbitrator

  • Apr 2022 - Present



Audi Oakville

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • Mar 2017 - Present



RBC

• Canada
• Banking
• 700 & Above Employee

• Cards support

  • May 2010 - Mar 2017

  • Deliver appropriate, processes & procedures to accurately respond to branch / CSR inquiries. • Maximizes the use of technology available, maintain data integrity, document all relevant client service interactions in corporate memory and enable continuity of client service and future opportunity spotting by documenting details of client interactions in most appropriate system (TSYS, PEREGRINE, CART, URFIQ, CIS, TBS, Ebills, IRIS, Originate, Ernex, SRFCC, OLBB). • Identifies opportunities, connecting through caller interactions and matching appropriate advice solutions to RBC Partners and Third Party callers needs to deliver results. • Engage in activities that enable effective call handling and availability to serve colleagues and provide appropriate guidance and advice. (roll play, observational coaching) • Building rapport and to enhance client experience with the business by providing financial advice and solutions according to their needs. • Assist clients and colleagues by effectively completing business processes in accordance with bank policies and legal regulations. • Taking ownership of client problems at first point of contact by making expert decisions and developing problem solving solutions. • Delivering an efficient and effective client experience though active listening to clients’ needs and by leveraging service partners when necessary. • Multi-tasking through the navigation of business applications in order to know clients by reviewing client profile and to ensure opportunity spotting for upgrades of products and services suitable to the client. • Providing team leadership and development by: • Mentoring new to bank employees by providing feedback and offering advice. • Coaching soft skill with new to roll employees to ensure positive client experience. • Delivering Skill Builds on various disciplines while new to roll employees are in a training setting.