Laura Castro N

Assistant Team Lead - Driver’s Department at South Atlantic Insurance Services
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Contact Information
us****@****om
(386) 825-5501
Location
Pompano Beach, Florida, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Credentials

  • Florida 4-40: Certified Professional Service Representative
    Central Insurance School
    Oct, 2019
    - Oct, 2024
  • Google Ads Video Certification
    Google
    Jul, 2022
    - Oct, 2024
  • Google Ads Search Certification
    Google
    Jun, 2022
    - Oct, 2024
  • Google Analytics Individual Qualification
    Google
    Jun, 2022
    - Oct, 2024

Experience

  • South Atlantic Insurance Services
    • United States
    • Insurance
    • 1 - 100 Employee
    • Assistant Team Lead - Driver’s Department
      • Sep 2021 - Present

      • File endorsement changes and ensured that proper documentation was recorded. • Provide a valuable connection to clients and policy providers, while handling all customer relation issues in accordance with company policy. • Review potential drivers in accordance with insurance carrier guidelines while contacting insurance companies for approvals.

    • Administrative Assistant - Sales Team
      • Nov 2020 - Aug 2021

      • Aided an executive agent with finalizing policy adjustments, creating client profiles, and emailing clients about policy renewals. • Performed administrative and clerical tasks such as arranging meetings, taking messages, digitalizing paperwork, and managing agent's physical and online inbox. • Utilized CRM database to manage and track prospective client interactions to ensure accurate documentation and ongoing communication.

    • Customer Service Representative
      • Jul 2019 - Dec 2019

      • Greeted potential insureds and insurance representatives while fielding high-volume phone calls from outside sources such as established clients and partners. • Managed all physical and electronic correspondence for the office and directed phone calls, emails, and packages to the correct departments. • Resolved service problems and provided clients with detailed information about company products. • Greeted potential insureds and insurance representatives while fielding high-volume phone calls from outside sources such as established clients and partners. • Managed all physical and electronic correspondence for the office and directed phone calls, emails, and packages to the correct departments. • Resolved service problems and provided clients with detailed information about company products.

  • White House Black Market
    • Retail
    • 700 & Above Employee
    • Support Associate
      • Jul 2018 - Jul 2019

      • Achieved company sales goals by utilizing sales techniques and communicating product knowledge to the customer. • Assisted in cycle counts and used retail analytics to meet monthly sales goals. • Increased reward program memberships and created a solid customer following through “clienteling” and wardrobing. • Achieved company sales goals by utilizing sales techniques and communicating product knowledge to the customer. • Assisted in cycle counts and used retail analytics to meet monthly sales goals. • Increased reward program memberships and created a solid customer following through “clienteling” and wardrobing.

Education

  • Florida Atlantic University - College of Business
    Bachelor of Business Administration - BBA, Marketing/Advertising
    2018 - 2022
  • Florida Atlantic University
    Undergraduate Certificate, Digital Marketing

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