Experience

Autohorn Fleet Services Ltd

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Manager

  • Sep 2015 - Present

  - Converting leads to sales on short term lease product - Through my extensive sales experience, I naturally connect and engage with clients in order to maximise revenues - Leading the charity team to help the organisation deliver its corporate responsibilities agenda - Building long term relationships with key businesses partners - Working closely with the finance team in conducting thorough credit checks - Ensuring that the fleet of vehicles is utilised as efficiently and as profitably as possible Show less



CUTIS DEVELOPMENTS LTD

• United Kingdom
• Individual and Family Services

• Operations and Customer Service Trainer and Coordinator

  • Sep 2014 - Sep 2015

  - Working out of the head office and call centre, I was solely responsible for the creation and delivery of service operational procedures for a successful and independent chain of 14 nationwide aesthetic clinics known as Proskin - I developed the role by recognising company weaknesses, and implemented the operational framework that enabled faster on-boarding, increased call-centre efficiency, and an improved customer experience - Responsible for training new employees within the call centre and front of house within the clinics - Regularly exceeding my monthly revenue targets by 35% on average. This was in conjunction with my other key responsibilities within the organisation Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Server

  • Jul 2012 - Aug 2014

  - Working on average 90 hour weeks, for 4-6 months periods at a time - Adapting to new guests on every cruise and creating holiday memories to last a lifetime - Providing exceptional customer service to the already high Disney standard - Assisting restaurant managers in their admin work, including drafting schedules, checking emails and general IT - Assistant assembly leader: responsible of the safety of 150 guests in the event of an on-board emergency, including taking part in thorough safety trainings as part of this role - Responsible for training and supporting new staff within the dining environment ensuring their success as part of the team - Actively up-selling products to maximise revenue targets, resulting in my team and I over achieving sales targets regularly - Working under extreme pressure without letting it reflect in my performance or customer relationships Show less



Aviva Broker UK

• United Kingdom
• Insurance
• 1 - 100 Employee

• Information Technology Analyst

  • Jan 2012 - Jun 2012

  - First line support on the Service Desk, taking calls from a client base of 25,000 employees - Resolving incidents with E-mail (Microsoft Exchange), Microsoft Office applications, PCs, VoIP telephony, remote access and more - Taking initiative, working independently but also as part of the team, coaching colleagues and liaising with other IT departments in order to resolve incidents, whilst providing excellent customer service - Analysing and resolving problems, documenting outcomes and drafting processes and procedures Show less



Hotel Du Vin

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Assistant Manager

  • Jul 2010 - Jan 2012

  - Covering a 5* bistro with 150 diners and £35,000 average weekly turnover - Responsible for the Bistro and it’s staff, working directly with the administration department monitoring gross turnover and reporting on profit margins - Hosting inter-departmental team meetings to aid delivery of consistently high levels of customer service - Directly dealing with customer feedback, positive and negative, addressing issues as required - In charge of the day to day training of staff and induction of new starters in the department - Coordinating and evaluating staff to ensure that they are successfully delivering company values and performing to expectations, re-training where necessary Show less



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Feb 2007 - Jun 2010

  - Consistently out-performed my targets and provided customers with outstanding service and post sales support - Achieved 'A performer' status which put me in the top 10% of sales for the company nation-wide - Consistently out-performed my targets and provided customers with outstanding service and post sales support - Achieved 'A performer' status which put me in the top 10% of sales for the company nation-wide