Experience

Phone-paid Services Authority

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Head Of Human Resources

  • Mar 2018 - Present

  The Phone-paid Services Authority is the UK regulator for content, goods and services charged to a phone bill.Phone-paid services are the goods and services that you can buy by charging the cost to your phone bill or pre-pay account. They include directory enquiries, voting on TV talent shows, donating to charity by text or downloading apps on your mobile phone. They are referred to as premium rate services in law.Our regulation is open, fair and robust, underpinned by a Code of Practice approved by Ofcom. As the telecoms, internet and payments sectors continue to grow globally at an unprecedented rate, the Phone-paid Services Authority takes action to safeguard consumers and help cutting-edge providers of digital content and services to thrive.Our vision is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence.

• HR Business Partner

  • Nov 2015 - Feb 2018

• HR Business Support Executive - HR / Facilities

  • Jul 2014 - Oct 2015



Various short term and temporary assignments through Matchstick Recruitment

• Temp

  • Jun 2014 - Jun 2014

  Various short term and temporary assignments Various short term and temporary assignments



apetito

• Spain
• Restaurants

• HR Assistant

  • Jun 2012 - May 2014

  apetito creates a range of nutritious meals for care homes, hospitals and local authorities as well as providing a hot meals service directly to the public. Wiltshire Farm Foods is apetito's sister brand and delivers a frozen meal service directly to the public. A broad and diverse role supporting the HR team with core administrative functions. Working as part of an HR team of 11, providing a service to 1200 employees at depot's across the country. Recruitment • Setting up roles on applicant tracking system, adverting roles, liaising with agencies for niche roles, assisting with shortlisting of CV’s, testing candidates using CEB/SHL online and paper-based assessments, preparing interview scripts, scheduling interviews, providing candidates with feedback, ensuring timely communications with candidates, supporting the social media team. Contracts and Offer Letters • Produce all contracts and offer letters for all new starters and contractual amendments. On-Boarding • Organising staff induction programmes which could be up to 8 weeks long, sending out new starter information and ‘touch points’. Day one ‘corporate induction’ including presentation on company values and culture. Compliance • Ensuring that we are compliant and have the correct documents for proof of eligibility, references, signed contracts, disclosure checks etc. for all staff files in a timely manner Report Writing and Systems Administration • Using Cognos Impromptu to create and run reports on trends in absence, turnover, casework etc. on a monthly basis as well as ad hoc reports as required by the business. • HR systems superuser Support and Advice • Deal with all incoming queries to the department, via e-mail telephone and post. Acting as the first point of contact to all visitors to the HR department. Benefits Administration • Manage the eye care voucher scheme and cycle to work scheme. Lead and organise the company Easter and Christmas gifts scheme.



NorthgateArinso

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Payroll Administrator

  • Nov 2010 - Jun 2012

  NGA are a global company, providing payroll outsourcing services as well as their own Payroll and HR information system ResourceLink. Providing a fully managed payroll service to a number of clients with over 1000 employees in total. Services included: Data Entry - Processed and maintained payroll records on ResourceLink Aurora Administration of Statutory Payments - Ensured that all statutory payments and deductions are calculated correctly and in accordance with applicable legislation Reconciliations - Ensured that all payments and deductions reconcile and balance on a monthly basis as well as performing the final year-end reconciliation and return. Report writing - Used Cognos Impromptu to create and run reports Support and Advice - Act as the first point of contact for all payroll related queries. Other tasks include making BACS transmissions, HMRC remittances, ensuring that accurate audit trails are maintained and that paperwork is filed in an orderly way. Key achievements in role: • Streamlined procedures and helped bring all processes up to company best practice standards • Increased customer satisfaction levels by understanding customers’ needs and expectations; by providing a personable and honest approach and by conscientious ownership of issues and queries. • Successful implementation of 2 new clients into the business, providing a smooth seamless transition



Somerset County Council

• Government Administration
• 700 & Above Employee

• HR Assistant

  • Sep 2008 - Nov 2010

  Responsible for the payroll and HR of an allocation of schools. Key duties included:Payroll Records - Process and maintain HR and payroll records on SAP and Midlands TrentSupport and Advice - Be the first point of contact for all HR and payroll related queries for both employees and managersContracts of Employment - Produce and administer contracts of employment and accompanying paperwork for all new starters as well as contractual amendment letters as and when required. Reconciliations - Assist with payroll reconciliation and input checksKey achievements in role:• Instrumental in the implementation and testing of the new HR / Payroll system

• Clerical Assistant

  • May 2007 - Sep 2008

  General office duties including, data input, post sorting, filing, answering queries, and typing