Experience

Elgen Manufacturing Company, INC

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Director of Credit, Collections and Accounts Receivable

  • Feb 2022 - Present

  Directs, manages, and coordinates the activities of the Credit, Collections and Accounts Receivable Department. Designs and implements processes to improve cash flow, reduce receivables and minimize bad debt. Develops policies regarding the investigation of new customers, extension of credit lines, and collections. Directs, manages, and coordinates the activities of the Credit, Collections and Accounts Receivable Department. Designs and implements processes to improve cash flow, reduce receivables and minimize bad debt. Develops policies regarding the investigation of new customers, extension of credit lines, and collections.



Mitsui Foods, Inc

• United States

• Accounts Receivable Manager, Credit and Collection

  • Jun 2012 - Jan 2022

  Directs, manages, and coordinates the activities of the AR/Credit Department for Mitsui Foods Inc and Mitsui & Co Coffee Trading USA.Implements overall Policy and standard operating procedures of the Department. Successfully reorganized the AR/Credit Department to be more efficient and proactive; recommendation for continued improvement. Partnered with Seafax Inc. to outsource cash application, deductions and collections, saving the Company money and improving overall efficiencies of the AR Department.Manage the month end Accounts Receivable reconciliation to General Ledger balances and Analyzes financial reports. Cash management, forecasting, trend analysis, daily and monthly reconciliations.Ensure positions have trained back-up support, job instructions and department procedures are maintained.Recruits, trains, motivates, and develop staff through coaching and feedback.Power User for Microsoft Business Central Implementation Team Develops proficiency with BC system to promote efficient access to customer billing, adjustment, and payment activity/history.Keeps abreast of current trends and practices in field of expertise. Show less

• Senior Credit Analyst

  • Jul 2011 - Jun 2012

  Core Member and Super User for Oracle Implementation.Responsible for creating an Oracle manual for AR/Credit Scripts and training staff of 4Evaluates effectiveness of current collection policies & procedures.Analyzes credit worthiness of customers.Manages the month-end AR reconciliations to GL balances.Coached, trained and developed staff of 4.Streamlined day-to-day Credit/AR activities.Implemented a new online credit file system for each customer.Significantly reduced DSOInitiative to have more customers pay via ACH/WireCash Management/Cash ForecastingTrade Promotion AnalysisReportingGAAP Show less



Sony Electronics, Inc.

• Customer Support Manager

  • May 2008 - Apr 2011

  Customer Support Manager for Premium Incentive/Direct Mail and Consumer Regional Portfolio - Midwest. Manages 9 Direct Reports.Received 2nd Quarter 2010 Customer & Financial Service Recognition Award for Exceptional Expanded Eastern Regional Porfolio Management.Business Process Outsourcing (BPO).

• Customer Support Analyst

  • Aug 2005 - May 2008

  Customer Support Analyst for Tech Data, Sony's Largest Distributor based in Clearwater, FL. Reduced Chargebacks from 12M to a manageable 1M in 1 1/2 years. Received 4th Quarter 2007 Customer & Financial Service Recognition Award for Outstanding Contribution and Demonstraion of CFS Brand.



McSpirit & Beckett Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• P/T Receptionist

  • 2006 - 2007

  Front office assistant. Provided administrative support to a team sales staff. Responsibilities included answering phones, greeting visitors, supplying information, drafting correspondence, calendaring and ad hoc projects. Front office assistant. Provided administrative support to a team sales staff. Responsibilities included answering phones, greeting visitors, supplying information, drafting correspondence, calendaring and ad hoc projects.



Clarins

• France
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Assistant Credit Manager

  • Aug 2000 - May 2005

  Implemented a new Advertising procedure. Assisted in implementing a new Destroyed In Field Program and Returns Receiving System. Negotiated monthly, quarterly and yearly settlements with Retailers. Routing Guide Analysis Managed 3 Direct Reports. Implemented a new Advertising procedure. Assisted in implementing a new Destroyed In Field Program and Returns Receiving System. Negotiated monthly, quarterly and yearly settlements with Retailers. Routing Guide Analysis Managed 3 Direct Reports.



Lipton

• United States
• Recreational Facilities

• Various Positions in A/R, Credit & Collections, Deductions, A/P and Business Liason to IT

  • May 1987 - Aug 2000

• Financial Service Analyst

  • Apr 1999 - Jul 2000

  • Attended Customer visits and a representative at Northeast Divisional Meetings. • Team member of SAP R3 4.6 upgrade

• Business Analyst

  • Jan 1999 - Nov 1999

  • Chicor Deduction Management System Project in Financial Services Department • Business Liaison responsible for analysis and creation of business processes for deductions. • Liaison between IT Group and User Departments (Financial Services, Coupons, Unsaleables, and Customer Service) and contact with development team at Chicor Inc. regarding technical specifications for reporting functionality. • Responsible for BPV testing, QA testing, Y2K testing, data conversion testing, manual, training, and on-going data administration. Show less

• Deduction Specialist

  • Jun 1996 - Apr 1999

  • Received 12 consecutive months recognition awards for outstanding work, continuous improvement in the workplace and leadership. Proven success in motivating team to win measurable results.

• Financial Credit/Collection Specialist

  • Jan 1991 - Jun 1996

  • Prepared a new M&D Accounts Receivable manual for staff of 25. Trained staff.

• Accounts Receivable Clerk

  • May 1987 - Jan 1991

  • Represented the Credit Department on the Finance Resource Group. • Made several presentations to Executive Committee. • Knowledge of Accounts Payable Functions.



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• P/T Sales Associate/Manager

  • Jan 1990 - Dec 1996

  Sales Associate for Luxury Handbags. Responsible for staffing, training and motivating a team of associates to maximize sales and profits through merchandising and exceptional customer service. Maintained customer data base, mailings and personal consultations. Merchandise, take inventory and write orders, sales and add-on sales. Conduct promotions, events and product training seminars. Analyze trends and make recommendations. Provide excellent customer service. Open and closed store and maintained daily sales. Responsible for In-Store Displays. Show less



Lord & Taylor

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Associate

  • Apr 1985 - Apr 1987

  Ensure great customer service by assisting in location, availability and selection of merchandise • Maintain store selling floor, fitting rooms, visual displays, presentation and conditions • Assist in daily store recovery, before, during or after store opening hours • Promote current sales and promotions to customers, including pricing of merchandise • Adhere to company policies, procedures, and loss prevention practices • Complete sales transactions and maintain proper accountability at registers • Process merchandise returns and exchanges courteously and under company guidelines • Support all management, leads and sales team at all times Show less