Experience

Centrālā Laboratorija

• Latvia
• Medical Device
• 1 - 100 Employee

• Customer Service Specialist

  • Oct 2021 - Present



Masāžu fabrika

• Riga, Latvia

• Administrator

  • Aug 2021 - Oct 2021

  Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Daily classroom planning and time management. Show less



Burtnieku novads PII "Namiņš"

• Latvia

• Teachers Assistant

  • 2020 - 2021

  Acted as classroom support, focusing on diversity of learning styles and differential instruction. Assisted with creative lesson planning and working as a team with classroom teachers. Developed psychological resilience and a high level of communication culture. Knowledge and observance of the legislation regulating the field of education, curricula, as well as the content of upbringing work. Active participation in planning and organizing events. - Certificate – „Protection of children's rights” Show less



SIA „Vidzemes slimnīca (Regional Hospital)”

• Head of cleaning department

  • 2019 - 2020

  HIGHLIGHTS• Expert in delivering consistent, high-quality cleaning services through exceptionally well-placed cleaning and maintenance practices.• Track record of identifying and placing the correct number of cleaning personnel per project.• Able to develop and maintain strict cleaning schedules with provision for absentees and extra work.• Exceptional knowledge of safe practices in cleaning and maintenance in accordance with large spaces. CORE COMPETENCIES• Staff hiring and training• Cleaning equipment use and maintenance• Supplies procurement and distribution• Work schedule preparation• Cleaning procedures and equipment• Quality control and inspection• Health and safety regulations• Stock inventory management• Customer service protocols• Budget preparation PROFESSIONAL EXPERIENCE• Create cleaning schedules for staff and provide them with information on how to follow it.• Supervise 30+ cleaning staff members to ensure that they are carrying out their duties in accordance with the schedule provided to them.• Monitor work quality and provide heads up to staff members not conforming to quality standards.• Train new employees to carry out cleaning activities in sync with hospital procedures.• Cross-train existing employees to ensure that they are carrying out their work properly.• Take responsibility for ensuring that all cleaning staff members are aware of the correct use of cleaning equipment and chemicals.• Train staff members in safely mixing and using hazardous cleaning materials.• Keep in constant touch with suppliers to ensure consistency in the supply of materials.• Fill in for staff members in case of absenteeism or overwork. Show less

• Shift senior and deputy manager

  • 2016 - 2019

  HIGHLIGHTS• Expert in delivering consistent, high-quality cleaning services through exceptionally well-placed cleaning and maintenance practices.• Track record of identifying and placing the correct number of cleaning personnel per project.• Able to develop and maintain strict cleaning schedules with provision for absentees and extra work.• Exceptional knowledge of safe practices in cleaning and maintenance in accordance with large spaces. CORE COMPETENCIES• Staff hiring and training• Cleaning equipment use and maintenance• Supplies procurement and distribution• Work schedule preparation• Cleaning procedures and equipment• Quality control and inspection• Health and safety regulations• Stock inventory management• Customer service protocols• Budget preparation PROFESSIONAL EXPERIENCE• Create cleaning schedules for staff and provide them with information on how to follow it.• Supervise 30+ cleaning staff members to ensure that they are carrying out their duties in accordance with the schedule provided to them.• Monitor work quality and provide heads up to staff members not conforming to quality standards.• Train new employees to carry out cleaning activities in sync with hospital procedures.• Cross-train existing employees to ensure that they are carrying out their work properly.• Take responsibility for ensuring that all cleaning staff members are aware of the correct use of cleaning equipment and chemicals.• Train staff members in safely mixing and using hazardous cleaning materials.• Keep in constant touch with suppliers to ensure consistency in the supply of materials.• Fill in for staff members in case of absenteeism or overwork. Show less

• Administrator

  • 2013 - 2016

  Conducts and administers fiscal operations including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting. Reviews and analyzes facility activities and data to aid planning and cash and risk management and to improve service utilization. Maintains communication among governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning. Directs or conducts recruitment, hiring and training of staff. Establishes work schedules and assignments for staff according to workload, space and equipment availability. Maintains awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Monitors the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assesses the need for additional staff, equipment, and services. Manages changes in integrated health care delivery systems such as work restructuring, technological innovations, and shifts in the focus of care. Develops and maintains computerized record management systems to store and process data such as staff activities and information, and to produce reports. Inspects facilities and recommends building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations. Consults with medical, business, and community groups to discuss service problems, responds to community needs, enhances public relations, coordinates activities and plans, and promotes health programs.- Sertificate – „ Increasing Customer Service Culture” Show less



I/U „Sparts (Gym)”

• Valmiera, Latvia

• Administrator

  • 2011 - 2013

  Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Daily classroom planning and time management. Show less



SIA „Trio (Beauty Salon)”

• Valmiera, Latvia

• Administrator

  • 2010 - 2011

  Customer service, consulting on the latest beauty offers and products. Maintaining solarium according to hygiene requirements, as well as providing information to customers on the positive and negative effects. Cash register & reports, beauty product sales. Scheduling appointments. Sending notifications and reminders to the clients and staff. Providing polite and friendly communication in a beauty salon and via calls, emails, messages. Consultations on services, beauty products, answers to guests' questions. An ability to deal with controversial situations and complaints. Maintaining client base. Coping with document flows. Coping with consumable stock management. Dealing with cash flow calculations and cash transactions. Dealing with report work: filling in and analyzing different types of reports. - Certificate - “Solarium Specialist” Show less