International Customer Success II

• Apr 2023 - Present

International Customer Success I

• Apr 2022 - Apr 2023

Business Development

• Jan 2022 - Mar 2022

Global Key Account Developmente Representative II

• May 2021 - Jan 2022

As an Account Development Representative, I work with prospecting for key accounts globally.- Prospection, pipeline development and relationship with leads in Spanish and English;- Development of complex projects for Key Accounts (dossier, power map, understanding of the purchasing process and areas involved);- Target Accounts pipeline management;- Creation of strategies and campaigns using ABM (Account Based Marketing);- Direct interaction with areas as sales, marketing and CS;- Conducting meetings with coordinators, managers and C-Level positions of global companies;- Training and monitoring of new BDRs (onboarding, shadow and role plays). Show less

Business Development Representative I

• Feb 2020 - Apr 2021

As a BDR I work with the prospecting and qualification of SMB businesses in Brazil and internationally.- Supply and management of leads pipeline;- Stakeholder mapping;- Active prospecting through cold call, cold e-mail and Linkedin;- Follow up of opportunities;- Support to the commercial team.

Market Intelligence Analyst - Account Manager Mexico

• May 2019 - Dec 2019

Analyst in the area of Market Intelligence, responsible for conducting research for the institutions of Laureate International Universities. - Customer service to the Mexican institutions; - Creation and application of market research in order to improve the services and education of Laureate institutions in Mexico; - Development of studies in Spanish and English about the institutions (eg: Geomarketing, Student and alumni satisfaction, Retention, Brand and price evaluation, etc.); - Analysis of results and strategic recommendations to educational institutions. Show less

Commercial Intelligence Analyst (IC)

• Nov 2018 - May 2019

Responsible for commercial intelligence, focused on expanding outbound actions, in a more assertive and intelligent way.- Creation of the Commercial Intelligence area, as well as its structure and processes;- Definition of cadence strategies and outbound sales flows;- Construção de listas de prospecção com smart leads;- Market analysis, seasonality and competition to build strategies on Grou market niche;- Monitoring and analysis of KPIs from the SDR and Commercial areas.

Sales Development Representative (SDR)

• Jun 2018 - Nov 2018

Business Development Assistant, with focus on working with the prospecting (inbound and outbound) and pre-sale of the people management tools offered by Grou for all Brazil.- Sales and Business Development Representative (SDR and BDR);- Market Response Representative (MRR);- Search for leads;- Lead qualification; - Active approach by telephone; - Conduct scheduling of business visits to business managers; - Use of Nectar CRM, Sales Navigator, FindThatLead, RD Station, Ramper, Resultys and Reev. Show less

Business Intelligence Freelancer Consultant

• Oct 2017 - Mar 2018

Business intelligence consultancy for projects (with defined deadlines for its duration) about IT equipments development in Brazilian hospitals. - Communication, selection and hiring of Brazilian freelance team; - Study of the target market and subsequent prospecting of contacts; - Interviews with responsible (managers, directors and CEOs) of the hospitals; - Meetings with the director of the company; - Translations from English to Portuguese and Spanish; - Weekly goals; - Coordination of team activities; - Responsible for ensuring the delivery of projects. Show less

Business Intelligence Trainee

• Jan 2017 - Jul 2017

Market intelligence researcher (qualitative research) for companies from different sectors and countries, such as Argentina, Brazil, Chile, Colombia, Spain, Mexico, Peru and Portugal. - Projects about IT equipment and health care to map these markets; - Prospecting contacts and cold calls; - Interviews and preparation of reports in Portuguese and Spanish about the surveyed markets. Market intelligence researcher (qualitative research) for companies from different sectors and countries, such as Argentina, Brazil, Chile, Colombia, Spain, Mexico, Peru and Portugal. - Projects about IT equipment and health care to map these markets; - Prospecting contacts and cold calls; - Interviews and preparation of reports in Portuguese and Spanish about the surveyed markets.

Talent Management Director

• Jan 2015 - Dec 2015

Responsible for the Talent Management Area of AIESEC Porto Alegre in 2015.- Management of Talent Management area members and all +90 members of the local office;- Strategic coordination of the selection process of the organization and subsequent allocation of the selected in the respective areas and teams;- Monitoring of training of the organization and the organizational climate;- Tracking goals with the managers of the organization's teams;- Creation of engagement projects based on metrics pre-established by the board;- Utilização da plataforma de CRM (Podio) e disparo de newsletters internas (MailChimp). Show less

Project Management of Corporate Internships for Organizations

• Dec 2013 - Dec 2014

Manager of the "Matching Team" between students and organizations from Porto Alegre and region.- Outstanding of the national and Latin American network in January and February of 2014, achieving the best results in numbers of matchings with exchange students in the world;- Strategic contact with the sales and after sales sectors to align on the expected profile for the selection of exchange students;- Analysis of resumes and interviews with exchange candidates;- Management and development of a team with 5 members. Show less

Intern of Corporate Internships for Students

• Jun 2013 - Dec 2013

Member of the corporate exchange team for students abroad.- Dissemination of the program of professional exchanges through e-mails, publications and lectures;- Pre-sales cold calls;- Weekly goals;- Program presentation meetings for possible exchange students;- Conduct the selection process of the students according to the desired skills;- Follow-up of the students in the entire application process for the vacancies abroad;- Assistance in the boarding process (visas, documentation, etc);- Pre-trip cultural preparation;- Follow-up during the exchange. Show less

International Affairs Assistant

• Feb 2015 - Jun 2015

Responsible for promoting the company internationally in order to position and insert offers of its services abroad. - Prospecting international partners and clients in order to position the company in the foreign market; - Promote the company services through mailing lists; - Sales of foreign trademark and patent registration services in Brazil, as well as Brazilian trademarks and patents abroad;- - Maintenance of partnerships already established. Responsible for promoting the company internationally in order to position and insert offers of its services abroad. - Prospecting international partners and clients in order to position the company in the foreign market; - Promote the company services through mailing lists; - Sales of foreign trademark and patent registration services in Brazil, as well as Brazilian trademarks and patents abroad;- - Maintenance of partnerships already established.

International Relations Consultant - Business Intelligence

• Jan 2014 - Jan 2015

International market intelligence consultant, responsible for conducting market research to analyze opportunities and threats for the insertion of foreign companies and businesses in Brazil. Main performance in client projects from Canada and Switzerland. - Analysis of the product/service in relation to the Brazilian market to enable the insertion; - Analysis of competition, tariff and non-tariff barriers, financial, cultural and trade agreements between countries for the construction of market research; - Cold calls prospecting potential customers, distributors and/or partners; - Organization of agendas for foreign entrepreneurs in Brazil and later accompany them in fairs and business meetings. Show less

Purchaising Intern

• Jul 2012 - Dec 2012

Trainee in the purchasing team responsible for order management. - Placing new orders in the system; - Use of the SAP platform; - Contact with the sales and after sales departments; - Quotations; - Follow-up of the logistical process of the requests until their final destination; - Frequent contact with suppliers. Trainee in the purchasing team responsible for order management. - Placing new orders in the system; - Use of the SAP platform; - Contact with the sales and after sales departments; - Quotations; - Follow-up of the logistical process of the requests until their final destination; - Frequent contact with suppliers.

International Projects Consultant

• May 2011 - Nov 2011

Provision of consultancy for the construction of projects of internationalization companies by means of the elaboration of market studies. Project with predefined duration period. - Product marketing analysis; - Analysis of tariff and non-tariff barriers; - Competition Analysis; - Cultural analysis; - Analysis of strengths, weaknesses, opportunities and threats; - Prospecting of possible new businesses; - Award as outstanding member of the project. Provision of consultancy for the construction of projects of internationalization companies by means of the elaboration of market studies. Project with predefined duration period. - Product marketing analysis; - Analysis of tariff and non-tariff barriers; - Competition Analysis; - Cultural analysis; - Analysis of strengths, weaknesses, opportunities and threats; - Prospecting of possible new businesses; - Award as outstanding member of the project.