Experience

Southwest Virginia Community Health Systems, Incorporated

• Wellness and Fitness Services
• 1 - 100 Employee

• EMR Specialist & IT Support

  • Nov 2016 - 7 years 2 months

  Leads training of new hires on all healthcare software systems, including eClinicalWorks. Creates comprehensive, engaging learning sessions to equip users with essential knowledge and skills as part of onboarding process and ongoing professional development. Sets up new user accounts and coordinates training schedules. • Guides employees in improving skills with Microsoft Office suite, Outlook, and other programs in order to increase comfort with technology and work more… Show more Leads training of new hires on all healthcare software systems, including eClinicalWorks. Creates comprehensive, engaging learning sessions to equip users with essential knowledge and skills as part of onboarding process and ongoing professional development. Sets up new user accounts and coordinates training schedules. • Guides employees in improving skills with Microsoft Office suite, Outlook, and other programs in order to increase comfort with technology and work more effectively. • Prepares quick tips and trick sheets to streamline workflows and increase efficiency; evaluates performance data and employee feedback to identify areas for improvement. • Scans and imports signatures into eClinicalWorks for digital authorizations. • Assists with deploying, installing, upgrading, and maintaining health center desktops, laptops, and software systems; troubleshoots and resolves tier 1 IT help desk issues. • Facilitated transition from desktop to cloud-based EMR software; led virtual daily training sessions twice per day to educate users on new system and features and build user confidence. • Created hard copy and digital training manuals for front office positions, including step-by-step instructions on how to complete tasks as well as hyperlinks for easier navigation. • Developed training videos, tutorials, and virtual sessions to train employees on how to use Zoom to schedule and conduct telehealth appointments. • Troubleshot remote access issues for employees working offsite to ensure secure connections and system functionality. Show less



Master Simulation Consulting, LLC

• Education Management
• 100 - 200 Employee

• Alumni

  • Jan 2012 - May 2016

  Completed 2 AAS degrees with distinction and earned place in Phi Theta Kappa Honor Society. AAS Linux Network Administration and AAS Microsoft Network Technology.



Banner Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Specialist

  • Apr 2013 - Dec 2014

  Goodyear, AZ Confirmed current credentials for medical providers across multiple departments; distributed reports regarding upcoming renewals and expired licenses to department heads. • Automated reporting process for Emergency Department by creating a macro-enabled Excel workbook for tracking and analyzing patient data.

• Administrative Assistant

  • Jun 2009 - Apr 2013

  Glendale, Arizona Set up new users with Fortis and Allscripts PF access according to location and job requirements; provided basic technical support regarding hardware and software issues. Recommended process improvements to assist employees in completing technical tasks more quickly and accurately. • Supported Information Specialist in completing timecards and updating credentialing in Kronos Workforce Central. • Generated reports to notify department managers of nursing licenses coming up for renewal to… Show more Set up new users with Fortis and Allscripts PF access according to location and job requirements; provided basic technical support regarding hardware and software issues. Recommended process improvements to assist employees in completing technical tasks more quickly and accurately. • Supported Information Specialist in completing timecards and updating credentialing in Kronos Workforce Central. • Generated reports to notify department managers of nursing licenses coming up for renewal to maintain compliance with Joint Commission and Arizona state requirements; advised scheduling department of expired licenses. • Trained Information Specialists from other facilities on how to verify credentialing.



Sonora Quest at Banner Good Samaritan

• Administrative Secretary

  • Oct 2005 - Jun 2009

  Phoenix, Arizona Worked within Surgical Pathology to assist the pathologists and doctors. Regularly audited reports and maintained the storage of paraffin blocks and slides. Created MS Excel spreadsheets for manager to assist in quality control audits. Created templates for pathologists to be used while reviewing tissue specimens. Trained co-worker on MS PowerPoint and Excel. Assisted with billing and scanning.