Experience

Stepping Stone

• Australia
• Mental Health Care
• 1 - 100 Employee

• Support Coordinator

  • Jan 2023 - Present



Inclusive Assist Support Coordination

• Brisbane, Queensland, Australia

• Support Coordinator

  • Mar 2022 - Dec 2022



Centacare Brisbane

• Australia
• Non-profit Organization Management
• 300 - 400 Employee

• NDIS Support Coordinator

  • Nov 2019 - Feb 2022

  Identify community, mainstream, funded and informal supports to assist the individual to pursue their goals as outlined in their NDIS plan; Assisting in choosing preferred options and providers; negotiate services and service agreements; Maintain networks with relevant professionals, government agencies, NDIA and other pertinent organisations; Arrange assessments to determine participant need; Develop budgets to manage plans; Provide participants with assistance to resolve problems, understand service agreements and change or end service agreements; Maintain accurate case notes and billing information; Report on services, including collation of statistical information; Maintain accurate case notes; Contribute to continuous quality improvement in the provision of services. Show less



Open Minds

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Lifestyle Planner

  • Oct 2018 - Aug 2019

  Manage the intake of new clients in relevant services and coordinate the establishment of service delivery including completing service agreements to support clients and their significant others to understand actual and potential implications of NDIS as a client driven service model ; Provide a holistic assessment of needs, risk information gathering, development of risk management plans and supporting development of personal support plans; Develop individual quotes for services including supporting documentation where required for approval; Manage NDIS participants’ budgets, service usage, service bookings and claims in the NDIS Support community capacity building in relation to the NDIS intent of reasonable and necessary supports to ensure social and economic participation for individuals with disability; Develop, maintain, and build linkages with external stakeholders; including NDIA, LACs and other community service providers; Show less



Open Minds

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Rostering Coordinator

  • Apr 2017 - Aug 2018

  Maintain and review accurate records in all systems and applications. Ensure relevant rostering notes are recorded relating to the client and staff rosters and other matters arising where needed. Proactively present ideas for continual improvement and exercise judgement and initiative. Timely, comprehensive and professional communication to all relevant stakeholders in Client Services regarding roster arrangements. Ensure compliance with all policies and procedures as well as contractual and legislative obligations including NDIS compliance and Collective Agreement/SCHADS Award. Ensure all services are delivered within the agreed planned budget and are regularly reviewed to meet key service indicators. Show less



Centacare Brisbane

• Australia
• Non-profit Organization Management
• 300 - 400 Employee

• Senior Care Advisor

  • Aug 2015 - Mar 2017

  Make daily changes to rosters on TRACCS. Manage inbound and outbound calls to the support centre. Ensuring service is delivered using a client focused approach. Adhering to policies, procedures and the enterprise bargaining agreement. Building strong relationships with case managers, service managers, staff, clients and carers. Answer queries from staff/clients/families and redirect callers where appropriate. Make daily changes to rosters on TRACCS. Manage inbound and outbound calls to the support centre. Ensuring service is delivered using a client focused approach. Adhering to policies, procedures and the enterprise bargaining agreement. Building strong relationships with case managers, service managers, staff, clients and carers. Answer queries from staff/clients/families and redirect callers where appropriate.



ALARA QLD Limited.

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Activities Officer

  • Jun 2012 - May 2015

  Providing support to the Activities Coordinator by undertaking the preparation and administrative duties necessary for the operation of planned activities.Ensuring that the service is delivered in accordance with organisational policies and guidelines and current legislative requirements.Contributing effectively to the identification, removal and reduction of workplace hazards and risks to ensure a safe and healthy work environment. Maintaining records, proactively maintaining knowledge, skills and abilities.Assisting individuals to access the community ensuring that the individual’s dignity andprivacy is protected at all times.Providing supervision and mentoring to the activities support staff.Liaising with community groups, organisations and individuals to ensure clients are welcomeand actively included in their local community.Client and family contact. Show less

• Support Worker

  • Sep 2010 - Jun 2012

  Assisting people with disabilities to achieve goals and develop new skills by providing a quality service in the community, in the home and in a day respite service.Maintaining records, proactively maintaining knowledge, skills and abilities.Assisting individuals to access the community ensuring that the individual’s dignity andprivacy is protected at all times.