Experience

Tudor Andrei & Associates

• Romania
• Legal Services
• 1 - 100 Employee

• Legal Office Manager

  • Dec 2018 - Present

  CRM: update and manage the client data base, accounts, offers, contracts, various reports on request; Contracts: conflict check procedures, drafting offers and / or contracts; Invoicing: monthly centralize of timesheets from lawyers and prepare them / client, issue service and expense invoices monthly or ad-hoc, keep evidence of expenses / client, quarterly reports, etc. Trade registry related activities: upload files, file status tracking, request for details, various applications or request for documents; Primary accounting: cash book, payments, invoices from vendors, expenses deduction sheets, travel statements, payment orders; Internal administrative tasks like: meeting schedule, travel arrangements, supplier’s management, various administrative tasks per request for the partners and the associate lawyers, training arrangements and schedule, correspondence, minutes of delivery and receipt, organize documents and archive, public notaries appointments, legalize documents, newsletters, summarize and translate legislation, court case tracking and reminders, PoAs, prepare documents, drafts, presentations, translations, requests / responses to authorities. Show less



Fleet Logistics Group

• Germany
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Account Manager

  • Oct 2017 - Dec 2018

  Responsible for externalized car fleet management for the customers, as partner of Fleet Logistics, member of TÜV SÜD; Responsible for providing to the customers services according to the contracts as: vehicle ordering, multi-bidding, car policy revision and implementation, vendor management, payroll reporting, invoice control and processing, online reporting, strategic consulting, reallocations, fuel management, periodic business review with European / international procurement or service delivery functions; Work directly with customers to provide day to day account support, problem resolution, analysis and service improvement; Establish appropriate expectations with customers, develop long term relationships with decision makers through regularly scheduled on-site meetings; partner with client’s Fleet Coordinator to maximize level of service; Account retention and the ability to exceed the customer's expectations for service, knowledge and professionalism; Lower Total Cost of Ownership (TCO) for customers; Improve customer perception with emphasis on customer service and consultancy; Maintain an updated data-base, monitor the billing process and provide regular or ad-hoc reports. Show less



Eli Lilly and Company

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Office Manager

  • Jul 2010 - Apr 2017

  Management of administrative suppliers for: car leasing, fuel, auto maintenance and repairs, office rent and facility management, office security, cleaning, documents archiving, couriers, office stationary and supplies, mobile phones and iPads, insurance, fix phone infrastructure, office equipment, protocol suppliers. Ensure that the relationship with the suppliers respects the internal procedures and rules, including financial requests and legal requests. Estimate expenses periodically, prepare purchase orders and approve invoices in SAP, verify and control expenses; provide cost reports upon request. Renegotiate contracts with suppliers, renew contracts and lower fees, find new suppliers when necessary. Accurate inventory of mobile phones, and office equipment. Ensure the good course of meetings / internal events / training with Lilly guests, management functions from other countries (travel arrangements, hotel accommodations, business meals, catering, meeting agenda, schedule video-conferences). Periodic governance / management meetings (calendar of the meetings, meeting agenda, minutes of the meeting, follow-up when necessary). Projects: 1. Cleaning, reducing and reorganizing basement storage space. 2. Participating in a six sigma project to re-design car policy and reduce the expenses with the car fleet. 3. Documents archive (having a complete an accurate archive evidence – external archive, starting to destroy expired documents, improve the archiving process, redesign roles and responsibilities for document retention, centralize archive evidence). Coordinate office support staff (front desk receptionist and car fleet administrator). Executive support for the Country Managers, Regional Managers located in Romania, Business Unit Manager: agenda / calendar, travel arrangements, expense reports, support related to documentation, relocation, relationship with Romanian authorities, fiscal documentation, power of attorney. Show less



CENTURY 21®

• United States
• Real Estate
• 700 & Above Employee

• Franchise Support Officer

  • Apr 2008 - Jul 2010

  - support for the agencies in the CENTURY 21 Network: opening a new agency, recommended supplyers, implementing the CENTURY 21 System, brand matters, financial reports, payments, marketing instruments, administrating the CRM soft, website; - making the marketing instruments (Corel Draw) - magazine, brochures, certificates, flyers, banners, stationery; - finding supplyers for the marketing materials; - communication with the press, making the press commercials, press release, coverage reports, press interviews; - organising the periodical meetings with the agencies in the network, together with the Franchise Administrator; - organising the trainings for the real estate agents, CRM training; - update the intranet site; - organising events together with the Franchise Administrator; - CRM support, admin, and development; - contacting the clients for details regarding real estate offers and requests; getting feed-back from the client about the agent he has worked with. Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Problem Solving Executive

  • Feb 2005 - Jan 2008

  processing the profile changes for internal and external clients (implementation of the special offers, checks and corrections in the billing program, changes of tarif plans, changes of owner , changes in the client’s accounts)- support for the Sales Department for the implementation of the offers;- informing the clients on the status of their requests;- offering assistance and support to other departments about the processing of the orders;- processing reports and letters to the clients;- training, support and feed-back for the new eployees in the department;- co-operation with the Quality department for the implementation of the new offers and the work instructions;- co-operation with the Billing and CRM Department, for the implementation of a new billing platform;- leading the team (11 employees) as an interim team leader for one month and a half Show less

• Customer Care Representative

  • Jan 2004 - Jan 2005

  offering correct information to the clients, regarding company’s products and services;- promoting the company’s products and services;- processing all the necessary changes in the client’s profile;- offering assistance and counseling to the clients;- recording all the important aspects of the conversation, the client's requests or complaints into specific databases;- the fellow program - the practical aspects of the training for the new employees.



Telint Consult

• Telemarketing Operator

  • May 2003 - Oct 2003