Experience

3Sixty

• United States
• Hospitality
• 1 - 100 Employee

• Team Manager

  • Mar 2022 - Present

• EMEA Lead

  • Oct 2021 - Mar 2022

• Global Housing Consultant EMEA

  • Mar 2019 - Oct 2021



Blvd Suites Corporate Housing

• Global - EMEA region

• Global Account Manager - EMEA

  • Mar 2018 - Mar 2019

  My current role is an Account Management position whereby I grow and maintain Client and Supplier relationships remotely. I service and fulfill the corporate housing needs of Clients, assisting them with their local, national and global housing requirements across the EMEA region. I am also required to generate profitable revenue by delivering appropriate pricing and inventory solutions for new and existing Clients. • Meet or exceed revenue, occupancy, growth and profitability margins on a monthly, quarterly and annual basis. • Develop and maintain relationships with current and new Supplier partners and Clients. • Ensure that all homes and apartments are inspected and made ready for occupancy. • Participate in professional trade groups as needed • Take part in Employer and Group Company webinars and teleconferences. • Negotiate commission levels and nightly rates with Suppliers and Clients alike. • Deal with all Guest Service issues and come up with a viable solution to the problem. Ensuring good communication between the Supplier, Client and Guest. • Provide suitable accommodation options across various locations. • Ensure all information is input into the system (Oscar), creating new properties / apartments, Leads, Reservations and Tax profiles for various countries. • Creating Billing sheets, chasing invoices, agreeing commission levels. • Ensuring arrival information is relayed back to the Client.



Portland Brown

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Client Support Assistant

  • Nov 2015 - Mar 2018

  • Client meetings / arranging viewings of apartments. • Providing current options/availability of apartments and nightly rates based on requirements. • Booking of apartments onto the booking system (Oscar & Sugar) ensuring the correct booking confirmations are issued. • Pre-arrival calls • Creating reports for Clients on a quarterly basis • Maintaining Client relationships • Carrying out managed accounts meetings to ensure any apartment issues are resolved and to implement strategies to ensure works are completed and Clients / Guests are kept up to date. • Ensuring any issues are communicated efficiently with the Client. • Liaise with our Guest Relations Team to ensure guests are happy, this is then fed back to the Client. • Assisting the Sales team in handling corporate accounts and day-to-day oversight • B2B sales to increase portfolio of clients • Assisting and supporting the sales team with reservations made by key clients, identifying new contacts, developing sales leads and pursuing sales opportunities to maximise revenue • Consistently delivering exceptional customer service and growing overall guest satisfaction.



Curtis Banks Ltd

• Bristol, United Kingdom

• Human Resources Assistant

  • May 2012 - Oct 2015

  •Recruitment - shortlisting candidates, arranging interviews, sourcing candidates, Face to Face and Telephone Interviews. •Established a recruitment tracking system. •New starter process: conduct references, issue offers of employment, carry out an induction, ensure all ID and relevant paperwork was received, carry out a credit check, conduct DBS Checks and add staff to the system. •Holidays entitlements for new starters, inputting holidays and second approving annual leave, flagging any concerns with managers. •Absence monitoring – monitoring employee absences using the Bradford factor. Requesting meetings to discuss absences and establishing a plan to improve and maintain attendance. • Parental Leave / Maternity Leave / Paternity Leave requests and calculated salary and holiday entitlements for employees. •Disciplinary / Grievances / Capability proceedings / investigations •Issuing contracts of Employment •Conducting In House Training for staff •Benefits management •Policy writing



Thatcher Associates

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Apr 2011 - May 2012

  Thatcher Associates are a recruitment agency. I worked in the Construction sector as a trainee in the newly established Retail Construction sector. • I set up my own desk from scratch, working on both temporary and permanent positions across the retail, shop fitting and refurbishment sector. • I gained a variety of new skills, as well as developing my knowledge further, such as diary management, organisational skills, communication skills, client relationship building and an in depth understanding of the current market. • I was promoted from a Trainee to Consultant in 3 months. • Account management – ensuring relationships were built and maintained with Client and Candidates alike to maintain current revenue levels. • Fee negotiation with potential Clients prior to working on their vacancies. I also agreed contract terms. • Regular travelling as I worked on a national basis • Referencing – carrying out references for potential employees. This was also a great opportunity to discuss potential business with a perspective Client. • Sales calls (both warm and cold) to maintain current client relationships and to generate new business. • I was set KPI’s each month and achieved these targets. • Invoicing Clients for works completed. • Producing monthly revenue inline with KPI’s if not exceeding expectations. • Candidate management – I would assist candidates with any concerns they had as well as ensuring they were comfortable when taking a new role.