Experience

Zupper Viagens

• Brazil
• Travel Arrangements
• 1 - 100 Employee

• Training and Quality Analyst

  • Mar 2023 - Present

  • Diagnosis and analysis of training and development needs for the customer service team;• Providing technical training on professional communication with B2C clients;• Providing feedback and training to new employees;• Consistent implementation of best practices for managing customer experience, service, quality and efficiency.

• Customer Service Analyst

  • Jun 2022 - Mar 2023

  • Providing customer service online for B2C clients;• Communication with B2C clients through email and chat;



Self-employed

• English as a Second Language Teacher

  • Jan 2021 - Present

  • English as a second language teaching for native portuguese speakers of various ages individually and in small groups; • Creating personalized materials and classes based on each student's interests and objectives; • Teaching pronunciation using the International Phonetic Alphabet; • Creating different activities and exams exploring all four English skills: reading, writing, listening and speaking; • Identifying and testing the student's English level based on the Common European Framework of Reference for Language. Show less



Letrus

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Essay writing Teacher/Corrector

  • Jun 2018 - Oct 2021

  • More than 1.000 corrected essays; • Correction of high school students' essays for ENEM based on the exam's expected abilities; • Teaching students how to improve their writing skills to achieve better grades at the exam; • Providing insightful commentary on how specific sentences and paragraphs could be better written to fulfill the exam's standards. • More than 1.000 corrected essays; • Correction of high school students' essays for ENEM based on the exam's expected abilities; • Teaching students how to improve their writing skills to achieve better grades at the exam; • Providing insightful commentary on how specific sentences and paragraphs could be better written to fulfill the exam's standards.