Experience

Our Lady's Hospice & Care Services, Harold's Cross, Blackrock & Wicklow

• Ireland
• Hospitals and Health Care
• 100 - 200 Employee

• Practice Development Nurse

  • Jul 2021 - Present



Southern DHB

• Nurse Coordinator

  • Apr 2018 - Present



Whakarongorau Aotearoa // New Zealand Telehealth Services//

• New Zealand
• Hospitals and Health Care
• 200 - 300 Employee

• Team Manager

  • Oct 2016 - Mar 2018

  Shift co-ordination, effectively and efficiently ensuring service delivery targets are met and maintained, identifying and allocating resources during the shift, and regularly re-assessing this to ensure callers are receiving timely and appropriate help, and staff are supported and motivated. Supporting staff on shift, delivering ad-hoc coaching and debriefing, guiding and supporting Shift leaders, troubleshooting IT issues, and recognizing and escalating issues to appropriate departments. Team Management, Supporting my colleagues, managing and supporting a team of 18 registered Nurses (both remotely and face to face), completing mandatory monthly call reviews and coaching, boosting and maintaining morale during periods of intense business, being adaptable to constant change and using my initiative to help support both staff members and the business needs. Special Projects, completing SOP’s, formulating support tools to aid staff in the management of Mental Health callers, shift leader allocation, managing performance issues, and investigating and resolving complaints. Show less