Laura Baggioli
Teaching and Learning Administrator at UCL- Claim this Profile
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Bio
Experience
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UCL
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United Kingdom
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Research Services
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700 & Above Employee
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Teaching and Learning Administrator
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Dec 2021 - Present
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The University of Law
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United Kingdom
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Higher Education
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700 & Above Employee
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Volunteer Project Administrator
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Feb 2021 - Aug 2021
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Old Royal Naval College
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United Kingdom
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Acting Visitor Team Leader
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Jul 2019 - Apr 2021
• Supervised, trained and motivated our team of Visitor Assistants and Volunteers in delivering excellent customer service and tours.• Performed administrative duties, including reception duties, dealing with telephone, written enquiries and producing rotas, briefings and diaries.• Communicated with internal and external stakeholders.• Created a positive, friendly, supportive work environment.
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Visitor Experience Assistant
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Mar 2019 - Apr 2021
• Applied my excellent customer service skills to our everyday operations.• Provided interpretation through specialised tours.
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Jewish Museum London
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United Kingdom
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Curatorial Placement
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Oct 2019 - Apr 2020
• Curated the January 2020 Spotlight exhibition case about the “43 Group” by researching and selecting documents, photographs and objects from the collection. Wrote the interpretation for the case and the items on display.• Planned and researched a temporary exhibition on a contemporary collecting and oral history project.• Accessioned objects onto the Adlib database. • Curated the January 2020 Spotlight exhibition case about the “43 Group” by researching and selecting documents, photographs and objects from the collection. Wrote the interpretation for the case and the items on display.• Planned and researched a temporary exhibition on a contemporary collecting and oral history project.• Accessioned objects onto the Adlib database.
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University of Westminster
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United Kingdom
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Higher Education
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700 & Above Employee
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Research Assistant
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Feb 2020 - Mar 2020
• Collected and organised data for a photographic project on Brexit.• Supported students of the MA Museums, Galleries and Contemporary Culture in developing workshops and activities regarding the project. • Collected and organised data for a photographic project on Brexit.• Supported students of the MA Museums, Galleries and Contemporary Culture in developing workshops and activities regarding the project.
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Royal Museums Greenwich
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United Kingdom
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Museums, Historical Sites, and Zoos
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200 - 300 Employee
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Caird Library Reception Volunteer
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Sep 2018 - Mar 2019
• Front desk duties• Database Aeon• Admin experience• Customer service
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Conservation Volunteer
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Nov 2017 - Sep 2018
• Object cleaning• Paper conservation and condition reports• Frame conservation and cleaning
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Royal Collection Trust
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United Kingdom
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Museums, Historical Sites, and Zoos
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100 - 200 Employee
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Visitor Services Assistant
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Jun 2014 - Aug 2017
• Delivered excellent standards of customer service.• Achieved “Exceptional” ratings from the RCT framework for my job performance, two years in a row.• Delivered extensive training to new staff.• Represented my department in the planning and delivering of a “Learning at Work” project with the L&D department.• Represented the Royal Collection Trust at “Skills London” Job Fair 2016.• Assisted with major events, investitures and other celebrations. • Delivered excellent standards of customer service.• Achieved “Exceptional” ratings from the RCT framework for my job performance, two years in a row.• Delivered extensive training to new staff.• Represented my department in the planning and delivering of a “Learning at Work” project with the L&D department.• Represented the Royal Collection Trust at “Skills London” Job Fair 2016.• Assisted with major events, investitures and other celebrations.
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Assistant Cataloguer - Volunteer
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Sep 2013 - May 2014
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