Experience

Ramsey Enterprises
• United States
• Telecommunications
• 1 - 100 Employee
• Telecommunications Consultant - ShoreTel, Avaya, Cisco, Nortel

  • Jan 2017 - Present


Ameritraining, Inc.

• Telecommunications
• 1 - 100 Employee

• Contract Trainer - ShoreTel, Avaya, Cisco, Nortel

  • 2008 - Present

  AMERITRAINING, Columbus, OH, 2008 - Present Contract Corporate Instructor/Trainer • Technical Trainer - Developed, trained, lectured and demonstrated to employees and customer’s installation, programming and system maintenance. • Call Center Instructor - Trained employees on inbound and outbound calling, product knowledge and customer service skills, sales techniques, as well as refresher training for existing employees with 100% pass ratio. • Sales Trainer - Trained employees on skills that will enhance the sales staff productivity: closing skills, consultative sales skills, overcoming objections, product knowledge and writing contracts. Show less



Ameritech/SBC/AT&T

• Project/Service Manager

  • 2007 - 2008

  • Supported Direct Sales Winback Team as a post sales coordination resource, managing 30 to 50 projects at the same time and maintained a 4.9 out of 5.0 accuracy level. • Increased customer satisfaction with the Winback process to a score of 5.0 out of 5.0 objective and drove faster cycle times for getting customers back on AT&T’s network. • Supported Direct Sales Winback Team as a post sales coordination resource, managing 30 to 50 projects at the same time and maintained a 4.9 out of 5.0 accuracy level. • Increased customer satisfaction with the Winback process to a score of 5.0 out of 5.0 objective and drove faster cycle times for getting customers back on AT&T’s network.

• Manager of Strategy and Planning

  • 2006 - 2007

  • Established a process to have all projects scrubbed that were backlogged and submitted. • Shortened turnaround time of scrubbing a new project from 7 days to 24 hours.• Streamlined the HIPCS implementation process from 6 months down to 8 weeks.

• Project Manager

  • 1999 - 2006

  • Primary liaison for customer, giving status updates and incorporating customer directed changes.• Obtained final sign-offs on the deliverables with 100% signoff and customer rating of 5.0 out of 5.0.

• Trainer

  • 1997 - 1999

  • Trained customers and employees on technical equipment usage, programming and system administration. • Researched, evaluated, recommended, and implemented new training materials and programs. • Maintained a consistent Customer Satisfaction rating of 4.9 out of overall 5.0. • Trained customers and employees on technical equipment usage, programming and system administration. • Researched, evaluated, recommended, and implemented new training materials and programs. • Maintained a consistent Customer Satisfaction rating of 4.9 out of overall 5.0.



AmeritechSBC/AT&T

• Assistant Design Engineer

  • 1996 - 1997

  • Prepared finished detailed work prints from Engineers field notes on Computer Aided Design and drafting of cable, fiber optics and inside and outside plant• Prepared permits, joint work agreements and loop make-up forms• Computed and calculated length and gauge for transmission forms

• Sales - Mobility

  • 1994 - 1996

  • Repeatedly exceed expectations in both Cellular and Paging Services • Member of Century Club for consistently selling over quota from 100% to 540%• Promoted from inside Sales Rep to Outside Sales Rep and put our store in the number 1 sales position for cell phones and pagers