Experience

No Joke Marketing
• United States
• Advertising Services
• 1 - 100 Employee
• Director of Training And Development

  • Nov 2021 - Present

Engage Education
• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee
• Marketing and Customer Success

  • Nov 2020 - Nov 2021


Careers24 | Simplify.hr

• Marketing Assistant

  • Jun 2014 - Nov 2019

  Market Research Social Media Strategy Internal Communications Create monthly promos & newsletters, manage email database Schedule and share social media content Compile newsletter content Marketing Events Compile email strategy Create content strategy Curate content for the portal Curate video content Edit and compile copy Update content on our socials media channels. Copy write articles for Careers24. Upload articles and images on our CMS. Part of my tasks included actioning Tickets required resolution time is 80% of queries within the hour. To ensure a customer satisfaction rating of 80%. Ensure PDF's are uploaded within 2 days. Ensure Facebook direct messenger queries are responded to within 30 minutes. Average of 20 queries daily. Ensure Facebook comment page queries are responded to within 30 minutes. Average of 15 Facebook comments moderated daily. Decrease the number of tickets logged by 50% through effective usage of our CRM tool. This has been reduced considerably. From Jan 2017 where we had more than 250 queries per day, to have been chopped down to 25 queries logged per day. With the self-service option in the CRM tool, candidates can acquire assistance in a swifter manner and resolve their queries at times without needing additional agent assistance. Provide weekly and monthly reports and advise on any suggested improvements for the products. Show less



Experience Worx

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Quality Controller

  • Feb 2012 - May 2014

  Part of my daily tasks included, editing mystery assessor reports. I would edit an average of 12 reports daily. I would also quality check the reports of my colleagues. This involved checking grammar, spelling and syntax. This role required a high level of concentration and great attention to detail. The edited reports were sent to clients as part of their mystery shopper research. I would deal with client queries. Assist assessors telephonically and via email to provide feedback on reports which were submitted. I would telephonically train mystery assessors on what to look out for when conducting a mystery assessment for clients. Show less



British Nursing Association

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Social Care Co-ordinator

  • May 2010 - Jul 2011

  This is a U.K based company whereby I dealt with the co-ordination of homecare packages. I was responsible for managing my own portfolio of clients. Part of our KPI’s was to deliver excellent service to our clients. Maintain a close relationship with the staff to ensure compliancy. Co-ordinated monthly staff rotas for clients. Bring in new business which comprised of; sourcing appropriate staff, arranged induction with clients and proposed staff. Sent out mini CV’s as per client request. This is a U.K based company whereby I dealt with the co-ordination of homecare packages. I was responsible for managing my own portfolio of clients. Part of our KPI’s was to deliver excellent service to our clients. Maintain a close relationship with the staff to ensure compliancy. Co-ordinated monthly staff rotas for clients. Bring in new business which comprised of; sourcing appropriate staff, arranged induction with clients and proposed staff. Sent out mini CV’s as per client request.



red24

• Spain
• Restaurants
• 1 - 100 Employee

• Customer Service

  • May 2008 - Nov 2009

  This role entailed multi-faceted responsibilities. I was required to source news stories to assists analysts who compiled travel reports for clients. Required to understand and liaise with broad banking and insurance client base. Have an exceptional telephone manner. Required to convert documents into PDF format and send to clients. Sent alerts compiled by political analysts to clients. Monitor news for alerts to send to clients. Worked shifts, including night shifts. Assist with responses and organising flights for colleagues and security consultants on ground. Show less



Independent Newspapers

• Newspaper Publishing
• 400 - 500 Employee

• Journalist

  • May 2005 - Mar 2007

  As a Journalist I was required to formulate a strong contact base from which I would generate leads for prospective articles. I was involved in the creative team and assisted in creating new article ideas for the newspaper. I was required to produce a minimum of three articles daily. Required to work flexible hours in accordance with deadlines. Liaised with relevant departments to ensure articles and facts are verified and required to thoroughly check final article copy. I was road based. I was required to go out and follow up on leads, accompanied by a photographer. I would need to conduct interviews with contacts and return to the office with a solid story which included visuals and audio in some instances. I was involved in the layout process of the articles to ensure correct images and visuals were made use of. I worked closely with colleagues in the editing process of the article, for example sub-editors. Edited and proofed mine and colleagues copy. Participated in final lay-out and article design process, which was prior to article going to print. Show less