Experience

Expertcell S.A. de C.V.

• Mexico
• Telecommunications
• 1 - 100 Employee

• Credit Analyst

  • Jul 2018 - Present

  Streamlined the process of validation of files received from our customers by creating a strategy of order and focus. Promoted a better management of personal data to handle the information filters of all contracted services by implementing formulas in excel. Generated empathy with all our customers to provide a better service by knowing all our processes in order to provide adequate information to their needs. Managed to negotiate an agreement to extend the grace period of corrections that resulted in avoiding penalties from AT&T, and reducing corrections from 2,000 monthly to just 15. Show less



ATENTO México

• Mexico
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Large Accounts Control Desk Analyst

  • Jan 2012 - May 2018

  Started working as a phone executive, but by working hard, and delivering results, managed to be promoted to Large accounts control desk analyst in 6 years showing loyalty, and commitment. Provided quality and customer service satisfaction by providing friendly and effective follow-up on all problems that may have arisen. Avoided monetary penalties to our company by concisely validating documentation and customer information. Supervised and coordinated the activities of the service executives implementing feedback exercises, achieving a better customer service. Show less