Experience

People Driven Technology, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP, Marketing & Sales Operations

  • May 2023 - Present

• Director, Marketing & Alliances

  • Mar 2021 - May 2023

  People Driven Technology, Inc is a customer-obsessed organization. We are a local, family-owned business that focuses on consumable outcomes for our clients. We leverage our decades of combined business, technology, and engineering experience to deliver these outcomes in a methodical manner.



Presidio

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Experiential Marketing Manager

  • Dec 2020 - Mar 2021

• Business Development Support (Central)

  • Jul 2019 - Dec 2020

• Field Marketing Representative - IN, MI & OH

  • Oct 2016 - Jan 2020

  My main focus in this role was to drive brand awareness through on-site, face-to-face interaction with consumers. I managed the full life-cycle of 50+ customer-facing events annually state-wide: budget, design, implementation, and execution of events. Additionally, I attending relevant tradeshows and conferences, coordinating enablement sales training, conduct email campaigns, produce various literature, signage, merchandise, and other materials, and facilitating local office events. I built strong business relationships with our customers and managed all marketing and event communications. Furthermore, I worked closely with Channel Partner Managers, participating in regular cadences and managing all Marketing Development Funding activity requests, claims, and tracking. Show less

• Recruiting Coordinator

  • Feb 2016 - Oct 2016

  Netech was acquired by Presidio as of February 1, 2016. As a key member of Presidio's HR Organization, I performed many administrative duties to support the Recruiting Department, including receiving and tracking applicant material, updating and maintaining appropriate databases, organizing interviews for candidates, preparing offer letters, and completing background checks and drug screens.In addition to my coordinating roles, I did light recruiting for associate level and corporate roles. In these scenarios, I handled the full cycle of recruiting from opening requisition to presenting a formal offer letter. Show less



Netech - A Presidio Company

• Talent Acquisition Coordinator

  • Feb 2014 - Jan 2016

  At Netech, I was responsible for providing support to the talent acquisition process through pre- and post-hire activities. On a daily basis, I facilitated a variety of logistical and recruitment activities to streamline the hiring process and onboard new hires in a timely and efficient manner. Aside from my daily coordination tasks, I was responsible for screening and sourcing corporate and associate-level positions. I conducted full-cycle recruiting from application submission to on-boarding, all while providing an excellent candidate experience. For 2015, I brought on over 20 new hires and saved the company over $75K in recruiting fees. In addition to screening applications and sourcing potential candidates, I laser-focused on continuously improving our company branding. For example, by endorsing employee involvement with Glassdoor, Netech's page views and reviews significantly increased by over 450%, resulting in "Open Company" status.Lastly, I was assigned as the system administrator for was a new cloud-based applicant tracking system (Cornerstone OnDemand). During this process, I was solely responsible for setting up all system configurations and designs, including an enhanced career page that offered new features (i.e. "Meet the Hiring Team," applying with LinkedIn, and external referral submissions). This opportunity allowed me to obtain a deeper understanding of the inner workings of an ATS program, collaborate with other CSOD user groups, and submit my own suggestions for potential future updates. Show less

• Contract Coordinator

  • Feb 2014 - Feb 2015

  After nearly 7 years in the banking industry, I was ready for a new challenge. In this role, I was brought on to assist in rebuilding a team that was acquired under new management. The main tasks of the role involved ordering Cisco Smartnet for customer orders using various web-based tools (CSCC, CCW, etc.). This process included: monitoring Cisco shipments, building quotes, creating and amending purchase orders and sales orders in the accounting system (Virtual Account Mate), maintaining contract reports, and conducting a weekly import into the main database system (ConnectWise). I assisted in the implementation of multiple checkpoints and automation which helped increase the accuracy and efficiency for all orders.With the team starting from scratch, I created brand new training materials and procedural guidelines, assisted with interviews, as well as onboard and train 4 new hires. I worked closely with Solution Specialists, Engineers, Sales Representatives, and customers to help effectively manage inquiries/issues. Show less



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Administrative Assistant Senior

  • Aug 2010 - Feb 2014

  My main focus in this role was to act as daily support for both Michigan and Ohio Phone Bank’s executive leadership team, Manager Leadership Team, Sales & Service Managers, Business Analysts, Workforce Management, Training Specialist, and hundreds of customer service representatives. I was, also, the point of contact for building management, including security, facilities, contractors, & technical support. I managed the leadership team’s schedules, holiday coverage and vacation time, as well as team meetings, one-on-ones, and all travel arrangements. From a reporting aspect, I created and maintained multiple business reports, scorecards, Quarterly Business Reviews, budgets for the Phone Bank with great accuracy.With the increased demand for staffing, I became heavily involved with the hiring process. I forecasted and scheduled interviews with our third-party recruiter, facilitated advertised Job Fairs, and acted as a daily focal point of communication. Focusing on increasing our retention, I researched attrition trends, reviewed resumes of our top performers, and updated both HR and Manager Interview Guides to improve candidate evaluations.Other projects that I was able to head start included: creating and operating a global recognition program for both sites, facilitated all shift bids for bankers, and other contests, pilots, and bank-wide events.This role really expanded my professional core values by working with diverse groups, emphasizing the importance of strong communication, inclusion, and teamwork. Show less

• Customer Experience Specialist

  • Jun 2009 - Aug 2010

  After being recognized for my outstanding performance at a customer service level, I was given the opportunity to join a pilot team in the call center, which laser-focused on brand new customers’ onboarding experience. A few main items we assisted customers with include: direct deposits, auto-pays, account setup, online banking setup, and other educational pieces that would benefit the customer’s banking experience.My success in this role was due to my efficient multitasking skills and organization. I effectively partnered with branch managers bank-wide and stayed in touch with customers while managing inbound calls. I became proficient in Lotus Notes for both personal and group emails, meetings, appointments, and multiple databases.Again, I partook in activities outside of my normal job description by assisting with the creation of training materials and onboarding new team members. I, also, tracked and distributed minutes for weekly team meetings. Show less

• Customer Service Associate

  • Jun 2007 - Jun 2009

  My first exposure to the banking industry! After a concentrated eight-week training process, I handled inbound calls and assisted customers with all banking needs, both informational and technical. All the while, I managed my personal metrics, including accurate security verification, appropriate call handle times, booking core products to benefit the customer’s banking experience, as well as providing exceptional customer service. I, also, participated and organized team activities outside of my normal job description and assisted in side by side coaching with new hire groups. Show less