Senior Manager

• Aug 2019 - Present

Principal Consultant

• Nov 2015 - Jul 2019

Business Design Manager / Business Analyst – Home Office Detention and Escorting Services (DES) Laura initially joined DES as a Business Analyst to provide expertise in requirements management for the re-procurement of escorting services. Subsequent assignments include identifying business process improvements in detention and escorting and aligning Immigration Enforcement’s IT system, the Returns and Movement Planner (RMP) with immigration technology standards. In her role as Business Design Manager for the replacement Heathrow Immigration Removal Centre (IRC), Laura works closely with consulting teams, suppliers and other departments including the MoJ and NHS to ensure the future design of the replacement IRC meets the needs of detainees, staff and the Home Office both from a strategic and operational perspective. Home Office Scrum Master – Reducing time to draft asylum decision letters while improving consistency and quality Laura worked in an agile team with consultants, clients and suppliers bringing hands on experience in several areas including business analysis, solution architecture and testing. She standardised the requirements process so requirements could be effectively implemented by the platform vendor (Be Informed) and developed a robust approach to testing. Her technical background enabled her to assist with architecting the solution breaking down development activities into sprints focused on delivering business value. Laura coached other team members in requirements management, testing and the deployment process to Development and UAT environments. Rolls Royce Business Analyst – Identifying opportunities to improve information sharing Laura led stakeholder interviews and performed documentation review to identify tactical and strategic improvements across the product development lifecycle within Civil Large Engines to drive continuous improvement, lower costs and improve alignment with customer needs. Show less

Manager

• Aug 2010 - Nov 2015

• Manager within Technology Consulting’s CIO Advisory practice focusing on solving complex business problems through IT enabled business transformation and IT optimisation. • Led Technology Consulting’s Knowledge Management team for several years and designed the associated content management system and business processes. Client projects include: International Telco – Solution Assurance • Executed programme reviews and technical deep dives as the testing process SME for billing and CRM transformation programmes. Leading Hotel Group – Enterprise Architecture Review • Conducted workshops to establish architecture Guiding Principles for the technology landscape. • Facilitated working group sessions to identify key architecture challenges. International Organisation – Independent Electronic Document and Records Management System (EDRMS) Review • Independent review of the EDRMS Documentum project to improve alignment to business needs. Government Agency – Target Operating Model Development • Established a Model Office to verify alignment between organisation, process and technology. Retail Bank- Policy Review • Providing support to the Project Management Office for a benchmarking and policy review project. • Conducted the Records Management policy review and legal and regulatory gap analysis. Retail Bank – Test Manager • Planned and performed user acceptance testing of a system used in a redress exercise relating to the sale of Interest Rate Hedging products. Investment Bank (in administration) – Technical Business Analyst • Technical BA for the Client Money and Web Technology teams. Investment Bank – Business Analyst • Business Analyst within the Credit Risk Middle Office team responsible for verifying the process and calculations for manual adjustments to exposure metrics. Investment Bank – Target Operating Model Development • Identified baseline scope (applications and people) for an organisation restructure to establish a Group Operations IT department. Show less

Customer Solution Architect

• Sep 2006 - Jul 2010

• Solution Architect within the Information Management practice responsible for understanding customer’s objectives, identifying their requirements, solution design, implementation and deployment of BPM systems. • Completed a number of Electronic Document and Records Management System (EDRMS) upgrades for clients including the Department of Business Innovation & Skills (HP TRIM), Home Office Correspondence Tracking System (Meridio) and States of Guernsey Income Tax System (Meridio). • Software and Solution Development Graduate involved in standardising methods and tools for Fujitsu’s application development teams. • Member of the Graduate Development Council, specific responsibilities included improving and standardising the Graduate induction process and organising pre-joining events. Main Client Engagements: Home Office – Points Based System £22.5m Home Office project to support the UK’s immigration strategy, this involved interacting with many infrastructure, development and support teams within a matrix structured organisation. • Responsible for resource management, requirements tracking, status updates and work stream representation in overall architecture meetings as well as the successful delivery of the case working solution. • Led business process modelling and requirements validation workshops. • Process definition and development work with Metastorm BPM, .NET and SQL. • Delivery of technical documentation including low/high level designs, user interface specifications, reference data catalogs and support handover guides. Prison and Probation Ombudsman – Fatal Incident Investigations Involved in the analysis, design, development and deployment of a BPM system for the Prison and Probation Ombudsman to manage the investigation of prison fatalities. UK Trade & Industry Carried out Incident and problem management for UKTI covering incident reporting, monitoring, tracking and communication of daily statistic reports for a SharePoint implementation. Show less

Research Assistant

• Jul 2004 - Jul 2005

Research, development and performance analysis of a genetic algorithm for temporal data compression for a Self-organising Collegiate Sensor Network investigating the environmental impact of wind-farms. Research, development and performance analysis of a genetic algorithm for temporal data compression for a Self-organising Collegiate Sensor Network investigating the environmental impact of wind-farms.