Experience

Nomios

• Netherlands
• Computer and Network Security
• 100 - 200 Employee

• Customer Success Team

  • Jun 2021 - Present



GGD GHOR Nederland

• Netherlands
• Hospitals and Health Care
• 500 - 600 Employee

• Contact Tracer Covid-19

  • Sep 2020 - May 2021

  Case Investigation and Contact Tracing Covid-19 Investigate, follow-up and monitor cases (PUIs or their contacts) to ensure they are following appropriate isolation or quarantine instructions and to track the development of any potential COVID-19 symptoms. Case Investigation and Contact Tracing Covid-19 Investigate, follow-up and monitor cases (PUIs or their contacts) to ensure they are following appropriate isolation or quarantine instructions and to track the development of any potential COVID-19 symptoms.



Riksja Travel

• Netherlands
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Retail Sales Specialist

  • May 2019 - Apr 2020

  - Travel advice: link between our travel services and ZRA's/travel agents: answer all FAQ's about accommodation, flights, transfers, tickets, excursions, visas & insurances etc. via telephone, e-mail and/or chat - Coordinate and execute trainings & presentations to agents of travel clubs such as The Travel Club and other independent travel agencies - Support of Retail and ZRA's in using the online travel booking tool - Calculation & invoicing - Travel advice: link between our travel services and ZRA's/travel agents: answer all FAQ's about accommodation, flights, transfers, tickets, excursions, visas & insurances etc. via telephone, e-mail and/or chat - Coordinate and execute trainings & presentations to agents of travel clubs such as The Travel Club and other independent travel agencies - Support of Retail and ZRA's in using the online travel booking tool - Calculation & invoicing



ANWB

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Call Center Agent

  • Apr 2015 - Apr 2019

  During the summer months of each year during high travel season coordinate and organise aid to stranded travellers all over Europe in Dutch, English, Italian and French for private- and lease drivers as well as travel- and car insurances During the summer months of each year during high travel season coordinate and organise aid to stranded travellers all over Europe in Dutch, English, Italian and French for private- and lease drivers as well as travel- and car insurances



Koning Aap Reizen

• Belgium
• Travel Arrangements
• 1 - 100 Employee

• Tour Leader

  • 2008 - Dec 2018

  - Provide leadership to the travellers and be responsable for their well-being - See to a good logistic and continuation of the tour programme - Organise a wide range of excursions, from hikes to city tours - Manage and resolve problems and complaints - Maintain contact with local agents and partners - Source new locations and accommodations - Manage company and client funds - Provide leadership to the travellers and be responsable for their well-being - See to a good logistic and continuation of the tour programme - Organise a wide range of excursions, from hikes to city tours - Manage and resolve problems and complaints - Maintain contact with local agents and partners - Source new locations and accommodations - Manage company and client funds



Comforties.com & Dutchblue.com

• Delft

• Marketing & e-commerce

  • Mar 2012 - May 2013

  - Source potential customers, contractors and local partners - Organise (international) trade fair participation from A to Z - Coordinate and monitor call centers in different international locations - Write & translate texts for our means of communication in English, German & French - Responsable for the implementation of a new customer service system - Responsable for the content managment and development of our two webshops - Source potential customers, contractors and local partners - Organise (international) trade fair participation from A to Z - Coordinate and monitor call centers in different international locations - Write & translate texts for our means of communication in English, German & French - Responsable for the implementation of a new customer service system - Responsable for the content managment and development of our two webshops



ICTU

• Netherlands
• IT Services and IT Consulting
• 200 - 300 Employee

• Communications consultant & web editor

  • Sep 2006 - Sep 2007

  - Consult management on strategic and operational communication - Write communication plans on behalf of departments and projects - Coordinate and execute internal and external communication activities - Organise and monitor information meetings and events - Responsable for the traffic process according to corporate style - Write, edit and publish content for websites - Consult management on strategic and operational communication - Write communication plans on behalf of departments and projects - Coordinate and execute internal and external communication activities - Organise and monitor information meetings and events - Responsable for the traffic process according to corporate style - Write, edit and publish content for websites



Centraal Orgaan opvang asielzoekers (COA)

• Netherlands
• Government Administration
• 700 & Above Employee

• Communications advisor & content manager

  • Sep 1999 - Aug 2006

  - See all of the above and:- Consult management on the use of digital media- Translate the needs of stakeholders into effective web solutions and content for target groups- Consult, support and train coworkers in the use of digital media- Functional testing and implementation of new systems

• Project employee

  • Oct 1997 - Aug 1999

  - Realise emergency shelter capacity for large numbers of asylum seekers- Responsable for the registration of new locations in information system



Siemens, IBM, FMO, NL Congresgebouw, Weleda

• Den Haag, Zuid-Holland, Nederland

• Office assistant and sales employee

  • 1990 - 1997