Experience

Influence Marketing

• Canada
• Advertising Services
• 1 - 100 Employee

• Brand Ambassador

  • Jul 2016 - Present

  Representing Muscle Mlk in a Sponsorship and Event Marketing capacity Representing Muscle Mlk in a Sponsorship and Event Marketing capacity



Electro Rent

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Administrative Analyst / National Customer Service Representative

  • Jan 2014 - Jul 2015

  Since 1965, Electro Rent Corporation has committed every department to quick answers and responsive shipments. As one of the world's oldest and the largest rent/lease providers of test and measurement equipment, our relationships with major industry manufacturers go back decades. Because our annual purchases are often their largest, top-name manufacturers give us priorities and information our competitors simply cannot match. We lead the international rent/lease industry in the flexibility of our financial programs, administrative services, and knowledgeable sales/technical staff. Across North America, Europe, and now Asia, corporations of every size rely on Electro Rent for smarter solutions to acquiring their tools of technology. -Assist with post sales support for equipment sold through our Authorized Technology Partner program -Receive, manage, and provide resolutions to customer inquiries regarding post sales issues -Interface with customers and vendors as the main point of contact for fulfillment of Platinum Service program -Initiate, research, and contact Target customers for equipment that has been returned damaged -Contact logistics companies to assist with shipping issues -Prepare credit and debit memos to resolve billing issues -Process customer account changes in Company's database. -Other ad-hoc duties as assigned Show less



Staffmark

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Administrative Analyst

  • Sep 2013 - Dec 2013

  Working a temp to hire position at Electro Rent Corporation. Working a temp to hire position at Electro Rent Corporation.



Staffmark

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Coordinator

  • Sep 2012 - Jul 2013

  Working a temp position at Data Direct Networks DataDirect Networks (DDN) is the world’s largest, privately-held, data storage infrastructure provider. With a unique and exacting focus on the requirements of today’s massive unstructured data generators, DDN has innovated a comprehensive product portfolio for Big Data applications which are optimized for the world’s most data-intensive environments, including: High Performance Computing, Life Science Research, Web & Cloud Content, Professional Media, Homeland Security, Intelligence and more. Responsibilities included: -Create online dashboards to provide real-time KPIs for all levels of post sales support. -Daily reporting of service parts backlog and trends to Management and VP, and Director levels -Analyze and report KPIs for support cases. Including real time analysis of cases closed, cases opened, and technician response time. -Identify and track program milestones. (Particularly, improved SLAs) -Customer Service POC for Key Accounts -Coordinate with internal and external teams to quickly and efficiently resolve customer's open service requests. (Technical Service Team, Logistics, Sales Team, Operations Account Managers, Shipping, etc.) -Input day-to-day Technical and internal requests for in warranty FRU (Field Replacement Units). -POC for Out of Warranty FRU requests (input, management, coordination) -Communicate regular updates for customers and senior management. -Communicate order status with customers. -Initiate and maintain detailed program timelines and open issues list in proper format that supports requirements. -Other ad-hoc duties as assigned. Show less



Douglas Emmett

• United States
• Real Estate
• 300 - 400 Employee

• Administrative Assistant

  • Oct 2011 - Aug 2012

  Work directly with commercial property manager to ensure reporting is accurate and deadlines are met. Attend tenants in person and on the phone with the highest interest in customer service and retention. Organize and create office systems. Work directly with commercial property manager to ensure reporting is accurate and deadlines are met. Attend tenants in person and on the phone with the highest interest in customer service and retention. Organize and create office systems.



Pilgrim Films and Television

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Art Department Production Assistant

  • Feb 2010 - Jan 2011

  Accounting, set-design, shopping, illustrating, etc. Accounting, set-design, shopping, illustrating, etc.



Our Lady of Lourdes, Northridge

• Northridge, CA

• After School Daycare Assistant

  • Sep 2006 - Jun 2009

  After school day care assistant in a private elementary school. Tutored, supervised free play, led arts and crafts and assisted with administrative duties. After school day care assistant in a private elementary school. Tutored, supervised free play, led arts and crafts and assisted with administrative duties.