Nordic Quality Manager

• Jan 2020 - Present

Key Activities as a Nordic Quality Manager • Maintaining and developing ISAE 3402 control framework and requirements for payroll products and services. • Accountability for compliance frameworks, such as ISO´s 9001 (quality), 14001 (environment), 27701 (privacy), 27001 (information security), 22301 (business continuity) and 31000 (risk management).• Quality and compliance measurement with smart KPI’s and diverse set of compliance audits.• Responsibility for developing environmental management according ISO 14001 and other business sustainability activities.• Quality collaboration (e.g. policies and requirements) with Nordic business service areas. Ensuring that Nordic business services are delivered according to designed quality process controls.• Quality related key processes (e.g. business continuity, risk management, KPI monitoring, process improvements, internal and external audit coordination, supplier and customer audits, follow-up on non-conformities).• Plan and launch quality culture within Nordic region, including quality mind-set, leading by example, continuous improvement with agile ability to face changes.• Coordinating pre- and after sales auditing for quality and compliance area (internal, external).• Nordic Compliance Team Manager dutiesMain personal achievements• Nordic quality culture planned and launched successfully which has appeared as strong audit results.• Re-certification of ISO 27001 (Information security management) in 2021.• Development of environmental management activities that has led to more sustainable business environment.• Continuous improvement in ISAE 3402 control framework resulting in more efficient approach to compliance requirements and overall improvement within business processes.

Business Process Development and Quality Manager

• Apr 2018 - Jan 2020

In my Development Manager role, I am coordinating, developing and automating outsourced HR & Payroll processes and coordinating the quality standard ISAE 3402 in Nordic level. I am coordinating and improving our quality standard ISAE 3402 in Nordic level in Aditro. ISAE 3402 standard covers our outsourced payroll and IT services. Themes in my quality work:Change ManagementRisk assessment and managementDefinition of control objectives and designing the controlsDefinition and implementation of control evidencesCollaboration with the external audit partner Coordinating the audit process from A to Z: defining and designing the controls, implementing them to organization and reporting the audit results to corporate management team. Creating a development plan when needed and implementing it to personnelMember of Compliance Committee In addition to my quality work I work as a Virtual Team Lead to a team that creates and develops payroll processes to be automated in co-operation with our automation team. Our virtual team includes all sites in our outsourcing business. Themes in my process development and automation work:Virtual Team LeadLean principles involved in everything we do in our process developmentLean tools in use, such as problem solving- board & fishbone, A3, 5S, Kanban boardsContinuous improvement, PDCA, 5XwhyPrioritizing and measuring relevant categories, such as efficiency, quality, ESS & CSATProcess standardizing and development responsibilityPreparing and optimizing the payroll processes to be automated e.g. with RPA Change Management

Delivery Manager

• Jan 2017 - Apr 2018

As a Delivery Manager I had the responsibility of leading outsourced HR and Payroll services for large and mid-sized customers in my team. I took care of my customers with my team according to agreed service level and model. I was also the single point of contact in customer co-operation and my responsibility was to take care of all service operations, development and quality. All changes including change management in customers service areas were also on my responsibility. Typical changes were related to HR or Payroll processes and systems and usually concerning employment life-cycle, employment law, collective agreements, incentives etc. I was also a member of internal Aditro outsourced HR and Payroll operations management team.In addition, I participated in various development projects in both internal and external (with customer) along with my main responsibilities.

Team Manager

• Feb 2012 - Dec 2016

As a Team Manager I had the responsibility of leading outsourced HR and Payroll services for large and mid-sized customers in my team. I took care of my customers with my team according to agreed service level and model. I was also the single point of contact in customer co-operation and my responsibility was to take care of all service operations, development and quality. All changes including change management in customers service areas were also on my responsibility. Typical changes were related to HR or Payroll processes and systems and usually concerning employment life-cycle, employment law, collective agreements, incentives etc. I was also a member of internal Aditro outsourced HR and Payroll operations management team.In addition, I participated in various development projects in both internal and external (with customer) along with my main responsibilities.

Payroll Specialist

• Jan 2011 - Jan 2012

Main user of Payroll System Personec F

Payroll Analyst

• Apr 2006 - Jan 2011

Payroll Analyst

• Aug 2004 - Apr 2006

Cash Manager

• May 1998 - Aug 2004