Laura Bolt
Client Operations Manager at Tiger Pistol- Claim this Profile
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Topline Score
Bio
LinkedIn User
Laura is the type of content specialist that seeks to elevate her entire team's work. As an extremely organized and big picture thinker, Laura has taken on many roles to ensure smooth operations when faced with new responsibilities and tasks. Prior to introducing a new strategy to the team, Laura has demonstrated her diligence in researching and auditing the challenge before teaching her findings to the rest of her co-workers. Additionally, we can always depend on her creativity and masterly execution of social media campaigns, graphic design, and copywriting.
LinkedIn User
Laura is the type of content specialist that seeks to elevate her entire team's work. As an extremely organized and big picture thinker, Laura has taken on many roles to ensure smooth operations when faced with new responsibilities and tasks. Prior to introducing a new strategy to the team, Laura has demonstrated her diligence in researching and auditing the challenge before teaching her findings to the rest of her co-workers. Additionally, we can always depend on her creativity and masterly execution of social media campaigns, graphic design, and copywriting.
LinkedIn User
Laura is the type of content specialist that seeks to elevate her entire team's work. As an extremely organized and big picture thinker, Laura has taken on many roles to ensure smooth operations when faced with new responsibilities and tasks. Prior to introducing a new strategy to the team, Laura has demonstrated her diligence in researching and auditing the challenge before teaching her findings to the rest of her co-workers. Additionally, we can always depend on her creativity and masterly execution of social media campaigns, graphic design, and copywriting.
LinkedIn User
Laura is the type of content specialist that seeks to elevate her entire team's work. As an extremely organized and big picture thinker, Laura has taken on many roles to ensure smooth operations when faced with new responsibilities and tasks. Prior to introducing a new strategy to the team, Laura has demonstrated her diligence in researching and auditing the challenge before teaching her findings to the rest of her co-workers. Additionally, we can always depend on her creativity and masterly execution of social media campaigns, graphic design, and copywriting.
Credentials
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Meta Certified Media Planning Professional
MetaJun, 2023- Nov, 2024
Experience
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Tiger Pistol
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United States
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Advertising Services
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1 - 100 Employee
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Client Operations Manager
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Mar 2023 - Present
- Manages a team of client service experts to ensure high-quality customer service and support is provided to clients in a timely and professional manner, including general queries and technical escalations - Develops and implements policies, procedures, and best practices to optimize client operations and improve the overall customer experience- Collaborates with cross-functional teams including Client Management, Product, and Sales to ensure alignment and effective communication with clients Show less
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Technical Writing Manager
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Sep 2022 - Feb 2023
- Developed, organized, and edited technical documentation with an end goal of simplifying complex material for users, including internal teams and advertisers - Managed documentation schedule and workflow to ensure timely delivery of high-quality documentation- Collaborated across teams to ensure documentation met client and internal needs
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Technical Escalations Manager
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Jan 2021 - Sep 2022
- Developed system for tracking and prioritizing internal bugs within Salesforce, with a focus in scaleability and reproduction - Managed team that is responsible for reviewing all internal bugs within SLA and ensuring all bug reports are submitted with proper standardization- Acted as the point of contact for customers who require escalated technical support
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Marketing Service Specialist
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Aug 2018 - Jan 2021
- Writes original copy and sources imagery for Facebook ad campaigns- Implements A/B testing to achieve better performance and optimize ads for success - Assists with customer-facing interactions, including demos, process walkthroughs and other ad hoc questions - Takes ownership of certain administrative duties that help overall team workflow- Consistent use of the Tiger Pistol platform and Facebook Business Manager, as well as extensive knowledge of Facebook Ads Policy
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GoDaddy
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United States
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Technology, Information and Internet
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700 & Above Employee
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Senior Content Specialist
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Jan 2018 - Aug 2018
(Formerly Main Street Hub)- Turn content requests into engaging posts that will help local businesses attract new customers and keep current customers excited - Write, design, and strategically optimize email campaigns for customers.- Implement feedback from customers and teammates quickly and effectively to ensure customer satisfaction- Spot customer trends and identify areas for product and content strategy improvement
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Social Media Community Manager
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May 2017 - Jan 2018
(Formerly Main Street Hub)- Creates original written and visual content for a wide-ranging portfolio of small businesses located throughout the country- Engages and connects with online audiences on Facebook, Twitter, Google+, Yelp, and TripAdvisor- Collaborates with teammates across departments in order to implement customer feedback, innovate strategies, and develop best practices- Deliver daily concise and timely updates on current events as a member of Trend Team
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Texas State University
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United States
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Higher Education
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700 & Above Employee
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Lead Instructor
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Aug 2015 - May 2017
- Taught two sections of English 1310 each fall and one section of English 1320 each spring - Prepared course curriculum and lesson plans for classes, assigned & graded essays, maintained a positive classroom environment for all students
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Instructional Assistant
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Aug 2014 - Jul 2015
- Graded essays and quizzes for a 200 person lecture, sat in on class lectures,prepared and led study sessions for over 70 students, held weekly office hours
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Hope College
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United States
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Higher Education
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700 & Above Employee
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Editorial Consultant
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Aug 2013 - Jun 2014
- Utilized communication skills to best help students assess and address needs in their medical school application - Enhanced pre-health students’ personal statements by reviewing their work, utilizing communication with end goals to fully develop reader engagement and stronger themes with proper grammar - Utilized communication skills to best help students assess and address needs in their medical school application - Enhanced pre-health students’ personal statements by reviewing their work, utilizing communication with end goals to fully develop reader engagement and stronger themes with proper grammar
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Education
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2014 - 2017
Texas State University
Master of Fine Arts (MFA), Creative Writing -
2010 - 2014
Hope College
Bachelor's degree, English
Community
