Assistant Manager (Customer Experience)

• Jul 2022 - Present

Senior Executive (Customer Experience)

• May 2020 - Aug 2022

JTC Corporation was established on June 1, 1968 to develop industrial estates. Within three years, it managed to change existing mangrove swamplands into the Jurong Industrial Estate, consisting of industrial sites, residential areas and parks.Some of its landmark projects include the Jurong Rock Caverns, wafer fabrication parks, business parks, Biopolis and Fusionopolis at one-north, a chemicals hub on Jurong Island, biomedical parks as well as logistics hubs for various industries.

Web & Design Officer

• Jan 2016 - May 2020

The Singapore Police Force (SPF) is a uniformed organisation under the purview of the Ministry of Home Affairs. The mission of the SPF is to prevent, deter and detect crime to ensure the safety and security of Singapore. This is done through its focus on the 5 broad areas of Police work: Frontline Policing, Counter and E-services, Investigation, Community Engagement and Public Security & Order. The Singapore Police Force (SPF) is a uniformed organisation under the purview of the Ministry of Home Affairs. The mission of the SPF is to prevent, deter and detect crime to ensure the safety and security of Singapore. This is done through its focus on the 5 broad areas of Police work: Frontline Policing, Counter and E-services, Investigation, Community Engagement and Public Security & Order.

Logistics Executive

• Oct 2015 - Jan 2016

C & P Infobank Pte Ltd which is formerly known as C & P Information Management is the Archives Division of the C & P Group. The Records Centre is located at 46 Penjuru Lane, C & P Districentre which is built using the latest state-of-art facilities and technology. The C & P Records Centre is designed and custom-built to cater to our clients’ needs for secure and systematic storage and management of their documents. Providing an efficient system which allows for quick, easy data storage and retrieval, C & P Infobank has the expertise to guarantee a high level of security and service to safeguard your corporate integrity. Show less

Partner

• Jan 2014 - Dec 2015

J Rental Centre (JRC) is Singapore’s first peer to peer event logistics, camera gear and creative spaces rental platform. Founded in 2015 with the aim of connecting people, we now have over 2000 listings, 20 spaces and 100 committed partners ready to serve you! Our mission is to empower students and small productions by providing affordable rentals and professional advice through our islandwide network. Whether you’re working on a short film, travelling or looking to test some gear before making a purchase, JRC is here for you! Without a physical store and other overheads like staff costs, our prices are about 25-30% lower! Skip the queues and meet our partners even before/after office hours and get practical tips from them- professionals who rely on their gear/spaces to make a living. Show less

Business Development Executive (Creative)

• Jan 2012 - Dec 2015

Sector: B2C - Creative Sector: B2C - Creative

Recruitment Administrator

• Jun 2013 - Sep 2013

Sector: B2C /B2B - Human Resource Assisted company to schedule appointment for interviewer/interviewee. Achieved sales target consistently and received employee of the month for consecutive months. Sector: B2C /B2B - Human Resource Assisted company to schedule appointment for interviewer/interviewee. Achieved sales target consistently and received employee of the month for consecutive months.

Telemarker

• Feb 2010 - Apr 2010

Sector: B2B - Technology/ Contact Centre Convinced B2B clients to sign up for services on behalf of Clients through Cold Call. Implemented a new call workflow to increase take up rate. As a result, I was able to consistently hit the KPI set by a large MNC. Sector: B2B - Technology/ Contact Centre Convinced B2B clients to sign up for services on behalf of Clients through Cold Call. Implemented a new call workflow to increase take up rate. As a result, I was able to consistently hit the KPI set by a large MNC.