Experience

Virtual Business Office Associates

• United States
• Human Resources Services
• 100 - 200 Employee

• Collector 1

  • Sep 2014 - Present

  Utilizes and applies healthcare industry knowledge to resolve aged and current accounts receivable by working various account types: hospital and/or professional claims, governmental and/or non-governmental claims, denied claims, and workmen compensation claims Applies available resources and systems (both internal and external) to analyze patient accounting information and take appropriate action for payment resolution; documenting all activity in accordance with organization and client policies Possesses ability to professionally communicate (in all forms) with payer resources such as: website, e-mail, telephone, customer service departments, etc. Retains a cooperative and positive attitude toward clients, management, and co-workers Accepts and applies instructive criticism and direction from management and peers EMR trained-Invision, Citrix, Epic Billing systems-Quadax, Epremis/Relay, ACM Show less



PADGETT MEDICAL CENTER, LLC

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Receptionist

  • Mar 2014 - Sep 2014

  Greeting patients and fellow coworkers in a pleasant and warm manner Check in: Provided front line duties and support in a physician practice for multiple physicians by: Answering and routing all calls to appropriate extensions when necessary; also retained accurate messages for returned phone calls Updated demographics and insurance information for billing purposes Obtained the collection of all patient payments: co-pays, co-insurances, deductibles, and remaining balances Cooperated in balancing the end of the day drawer with the other responsible front end peer - Scheduling and confirming appointments for multiple physicians including office luncheons with pharmaceutical representatives EMR trained - Utilized fax/scan/copy machine Mailed or faxed requested medical records for workmen compensation claims, pre-certifications, pre-authorizations, and specialist referrals Show less



Metrolina Internal Medicine

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Assistant

  • Jul 2006 - Jun 2014

  Greeted patients and fellow coworkers in a pleasant and warm manner Check Out: Scheduled next upcoming appointment for multiple physicians Scheduled referred appointments to outside specialty providers for patients Posted end of the day charges and transactions for the billing batch with other responsible front end peer Cooperated in balancing the end of the day drawer with the other responsible front end peer Copied, mailed, or faxed medical records upon receipt of request and obtained payment for records prior to sending records Back Office: Called to confirm patient appointments for the following day, rescheduled appointments when necessary Checked voicemail routinely and returned all patient phone calls in a timely and friendly manner Checked refill line and refilled medicines upon request for individual physician Prepared exam rooms: cleaned room, stocked room with necessary supplies and re-ordered supplies as needed Prepared charts the day before: collected updated labs reports, radiology reports, and all outside provider correspondence Obtained updated medical history on patients' EMR Triaged, collected vitals, and placed patient in appropriate room for physician evaluation - Assisted physician with female patient evaluations EMR trained-Allscripts Show less



Kmart Corporation

• United States
• Retail

• Customer Service Representative

  • May 2012 - Jun 2013

  Greets customers and fellow coworkers in a pleasant and warm manner Knowledgeable of store merchandise and offered services Primarily responsible for returned and exchanged merchandise Supervised front end cashiers, supplied all cashiers change, and ensured their break rotation Held accountable for a cash drawer of 1500.00 a day that was used for change and the initial start of a cashier's drawer Ensured cleanliness of front end customer restrooms and front area Ensured proper stocking of shopping carts for customer satisfaction and needs Show less