Experience

Gem Shopping Network
• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee
• Customer Service Manager

  • Aug 2021 - Present


Gemshopping Network

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Sales Representative

  • Jun 2014 - Aug 2021

  • Exceeded the ability to accomplish and exceed sales goals by Sales Excellence Team • Heeded sales strategies to achieve sales, service and profitability objectives • Maintain a minimum Quality Assurance score with designated review period • Displayed team efforts and collaboration to deal with any and all issues • Jewelry expert and completed Colored Gemstones Course • Exceeded the ability to accomplish and exceed sales goals by Sales Excellence Team • Heeded sales strategies to achieve sales, service and profitability objectives • Maintain a minimum Quality Assurance score with designated review period • Displayed team efforts and collaboration to deal with any and all issues • Jewelry expert and completed Colored Gemstones Course



National Guarnty/Driver's Insurance

• Customer Service lead/Underwriter

  • May 2010 - Jun 2014

  • Received high volume calls related to billing issues • Assisted Customer Service Representatives with system related calls • Dealt with customer complaints • Input data into information systems • Processed payments • Assisted Licensed Insurance Agents with Insurance Quotes • Administrated Quotes for clients • Light filing and Administration duties • Managed 10-15 representatives in a small call center environment • Received high volume calls related to billing issues • Assisted Customer Service Representatives with system related calls • Dealt with customer complaints • Input data into information systems • Processed payments • Assisted Licensed Insurance Agents with Insurance Quotes • Administrated Quotes for clients • Light filing and Administration duties • Managed 10-15 representatives in a small call center environment



BAPCO/AT&T Company

• Data Entry/Outbound

  • May 2007 - May 2010

  • Extremely productive in high volume, high stress environment • Inputting list of items, numbers, and other data into a computer to complete forms • Editing current information, and proofreading new entries into a database for accuracy • Soft sales environment external telephone calls, and ability to interact professionally with individuals from various backgrounds • Toggling through multiple screens and scripts with strong organizations skills in order to meet deadlines and multi task simultaneously • Using scripted data to promote high level of customer service to external customers, to support the company’s core values and basic principles. Show less