LaTricia Hill
Help Desk Associate at Pager- Claim this Profile
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Topline Score
Bio
Credentials
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Critical Thinking for Better Judgment and Decision-Making
LinkedInJun, 2022- Oct, 2024 -
Developing a Learning Mindset
LinkedInJun, 2022- Oct, 2024 -
The Procrastination Cure (Blinkist Summary)
LinkedInJun, 2022- Oct, 2024
Experience
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Pager
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United States
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Software Development
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1 - 100 Employee
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Help Desk Associate
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Jun 2022 - Present
Experienced System Admin and Trainer proficient in ZenDesk, Jira- Atlassian, and Twilio platforms. Effective in communicating with clients and engineering teams to address platform bugs. Conducted weekly meetings focusing on tickets, UI, and error management. Committed to meeting SLA business contractual times. Monitored and swiftly troubleshooted system errors to ensure smooth operation. Championed efficiency across departments by providing prompt resolution of system issues and conducting in-depth issue analysis for quick remediation. Decreased ticket volume by 90% by giving proper resources and guidance to clients. Show less
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Notarize
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United States
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Non-profit Organizations
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Customer Service Specialist
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Aug 2021 - Jun 2022
Customer-focused professional with expertise in resolving diverse technical issues across multiple systems and applications for global customers and end-users. Specialized in customer success and training. Proficient in using ticketing systems (ZenDesk, Jira-Atlassian, and Twilio) to efficiently manage and process support actions and requests. Customer-focused professional with expertise in resolving diverse technical issues across multiple systems and applications for global customers and end-users. Specialized in customer success and training. Proficient in using ticketing systems (ZenDesk, Jira-Atlassian, and Twilio) to efficiently manage and process support actions and requests.
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U.S. Bank
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United States
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Legal Services
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1 - 100 Employee
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Customer Service Advisor
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Jun 2020 - Aug 2021
Results-driven professional offering Tier 1 IT support to non-technical internal users, addressing credit card inquiries, tech support, fraud claims, disputes, retail, credit line adjustments, and escalations for over 60+ card members daily. Proven ability to enhance customer relations by confidently handling complex issues and providing effective resolutions. Results-driven professional offering Tier 1 IT support to non-technical internal users, addressing credit card inquiries, tech support, fraud claims, disputes, retail, credit line adjustments, and escalations for over 60+ card members daily. Proven ability to enhance customer relations by confidently handling complex issues and providing effective resolutions.
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Prime Source Staffing
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Certified Medical Insurance Representative
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May 2018 - Jun 2020
Experienced in basic IT troubleshooting and a Certified Insurance Representative with a track record of assisting 50+ consumers daily with Medicaid, Managed Care Organizations, and Qualified Health Plans enrollment. Experienced in basic IT troubleshooting and a Certified Insurance Representative with a track record of assisting 50+ consumers daily with Medicaid, Managed Care Organizations, and Qualified Health Plans enrollment.
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Schryver Medical Washington
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United States
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1 - 100 Employee
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Radiology Coordinator
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Jan 2017 - Sep 2017
Efficiently managed and processed 100+ x-ray and ultrasound requests, ensuring accurate completion of medical exams. Provided technical assistance to resolve technical complications and skillfully routed laboratory results to appropriate clinical staff members. Adhered to HIPAA rules while carrying out responsibilities. Efficiently managed and processed 100+ x-ray and ultrasound requests, ensuring accurate completion of medical exams. Provided technical assistance to resolve technical complications and skillfully routed laboratory results to appropriate clinical staff members. Adhered to HIPAA rules while carrying out responsibilities.
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MetroPCS
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United States
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Telecommunications
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1 - 100 Employee
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Sales Representative
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May 2015 - Oct 2016
Proficiently offered technical support for all product-related issues, ensuring customer satisfaction. Consistently surpassed sales goals through consultative selling and upselling techniques, delivering exceptional client service. Successfully managed store operations independently and conducted training for new employees. Developed compelling sales presentations and seminars to showcase product features and competitive advantages. Proficiently offered technical support for all product-related issues, ensuring customer satisfaction. Consistently surpassed sales goals through consultative selling and upselling techniques, delivering exceptional client service. Successfully managed store operations independently and conducted training for new employees. Developed compelling sales presentations and seminars to showcase product features and competitive advantages.
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Education
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Regis University
Bachelor of Science - BS, Computer Science -
2019 - 2021
Community College of Aurora
Associate of Science - AS -
2021 - 2021
Promineo Tech
Back End Developer
Community
