Technology Specialist

• Jun 2021 - Present

Packaging Operator

• Nov 2018 - Dec 2020

Prepared, inspected and packaged commodities and/or finished products.Complied with all Standard Operating Procedures and Good Manufacturing Practices.Maintained plant quality and safety documentation system requirements.• Operates, challenges, and cleans equipment, in accordance with GMPs, Batch Documentation, SOPs, and JSAs, as required.• Monitors equipment for excessive rejects.• Performs Basic SAP Transactions to meet production supply expectations.• Recognized as a subject matter expert on operations and process (Ability to troubleshoot and resolve minor equipment production stoppages).• Ability to certify on multiple technologies.• Utilizes and continuously improve the GSK Production System standards (i.e. 5s, standard work, problem solving, gemba, process confirmations, and performance management) towards the goal of Zero Accidents, Zero Defects, and Zero Waste.• Records safety, quality and performance data.• Utilizes systems/applications required for job performance (i.e. DELTA, myLearning,).• Escalates any problem occurring in the area that affects product quality, safety and other aspects of line performance.• Performs housekeeping/sanitization activities to maintain production areas in 'inspection ready' conditions.• Ensures operations are performed in a safe and responsible manner.• Communicates clearly and collaborates to resolve safety, quality, and production issues.• Participates in the On the Job Training program as a certified trainer.• Performs Basic SAP transactions.• Operate packaging equipment to achieve standard efficiency while striving to identify improvements to current practices or procedures.• Identify process equipment troubles, communicate and interact with maintenance personnel when repair is necessary

Network Control Support Specialist I

• Jan 2016 - Aug 2018

• Reset/unlock mainframe, network, mobile devices and bitlocker passwords• Assist clients/ATM technicians with hardware, networking and software issues• Provided support for Microsoft Office issues, PC hardware and operating systems• Help create and update support documentation for network control help desk to reduce wait and hold times for clients• Serve as the initial point of contact in receiving client requests for resolution• Employ established processes to ensure an expedient, low effort and high-quality resolution• Participate in projects• Assist management in populating the knowledge-base with problem resolution tips and best practices• Excellent customer service skills and telephone etiquette

Technical Service Representative

• Jul 2014 - Jan 2016

• Provides broadband services using Enterprise Telephone Integration (ETI) software application• Diagnosing and troubleshooting computer and related equipment problems• Serves as backup for the 24/7 support desk• Answers and resolves help desk calls for customers• Utilizes remote connection software to obtain control of computers in remote locations and repair user problems• Schedules and coordinates broadband service installations• Submits and monitors work orders using web based systems• Monitors network systems and facilitates problem resolutions• Works with vendors and manufacturers to resolve software or hardware product issues• Creates documentation and procedures for troubleshooting Maintains records of trouble calls and customer interactions

Sr. Computer Operator

• Jun 2008 - Jun 2014

• Monitors and supervises the operation of the computer system• Answers help desk calls• Prints and distributes printouts and documents• Prints payroll checks for all city departments; transmit direct deposits to bank• Maintains instruction manuals• Maintains log of tape library• Assist with AS/400 operations and software applications• Installs and supports computer hardware and software• Diagnoses and troubleshoots computer and related equipment problems• Serves as backup for the 24/7 support desk• Administers server and user accounts• Maintains inventory of computer equipment and all new computer installationsPerform technical and non-technical duties in support of Information Technology Services