Experience

HD Supply Interior Solutions

• United States
• Construction
• 200 - 300 Employee

• Order Processor

  • Aug 2010 - Present

  Responsible for receiving and processing incoming work orders, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Work in conjunction with branches, customers, and other internal teams to ensure orders are completed in a timely manner. Performs accurate and timely entry of customer selections into order processing system SAP. Calculates and enters initial pricing at the time of order creation. Monitors and tracks customer orders to meet material lead times and ensure on-time delivery. Matches customer selection and customer purchase order to associated bid/pricing sheets to ensure accurate billing. Maintains customer rituals regarding selection, billing back-up and order acknowledgments. Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry. Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status. Investigates and resolves job cost margin discrepancies. Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues. Interacts with internal and external customers daily through clear and concise written and oral communication. Show less



HeiTech Services, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Federal Contractor

  • Jul 2008 - Jun 2010

  Mail Clerk U.S. Department of Commerce (DOC)/National Oceanic Atmospheric Administration (NOAA) Provide on-site mail services for the Department of Commerce (DOC)/National Oceanic Atmospheric Administration (NOAA) buildings in the morning and afternoon. Responsible for routing codes by of the DOC/NOAA mails are sorted. Responsible for the Primary and Secondary sorting of mail from the United States Postal Service (USPS) and internal mail from the Washington Metro area. Pick up outgoing mail and bring back to the central mailroom for processing. Responsible for delivering boxes and controlled mail such as Registered, Certified, and Express mail within the DOC/NOAA buildings. Responsible for metering outgoing mail by following the USPS standard rules and regulations. Meter mail according to the NOAA established codes for accounting purposes. Ensure that undeliverable mail is returned to sender and delivery confirmation. Ensure expeditious handling of materials, safeguard materials in transit, and take special precautions when handling insured, registered, and other materials marked for specific handling. Ensure that the afternoon mail pick up is delivered to the loading dock before the pickup time. Responsible for pulling and pushing mail carts. In addition, operate official motor vehicle to collect and deliver classified and unclassified mail and interoffice mail documents, packages and administrative material, hand caring packages, boxes or documents and follow established routes in making deliveries and pickups to DOC building in the Washington Metropolitan area. Show less



Ajilon

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Quality Monitor

  • Aug 2007 - Jan 2008

  Conducted and directed remote monitoring calls to Medical Services Free-for-Services Providers Contact Center to authenticate reports of customer service representatives and providers’ telephone/written dialogue. Remote Monitor connects to Customer Service Representative (CSR) calls to evaluate discussion while CSR provide guidelines or information to provider. Direct monitor contact call center and inquire CSR to provide correct answer to Center for Medicare & Medicaid Services (CMS) questions created within database. Transcribed using categories and subcategories listed according to definitions provided in the CMS Standard Provider Inquiry Chart. Outlined raised issues by providers during a single call, log entire dialogue within CMS Database and log additional levels of study to assist in the identification of the provider query, which will enhance CSR procedures and knowledge to support providers. Show less