Experience

Lakeview Regional Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Manager

  • Dec 2020 - Present



Our Lady of the Lake

• E-Learning Providers

• Patient Access Supervisor

  • Sep 2017 - Dec 2020

  Provide guidance to the Patient Access Representatives.Expedites patient flow.Coordinates the registration of all patients.Assists with admission/collection related process workflows.Works directly with staff, patients, and their families in the admission and/or payment collection process.Supervises the scheduling of patient procedures.Maintains staff scheduleAudits accounts for accuracy. Maintains Department statistical reports. Assists in training and continuing education of team members. Assists department manager with various assigned tasks.Completes all assigned accounts in the department work ques. Assists department manager in analyzing department workflow processes to ensure efficiency. Mentor and motivate team members. Assist department manager with new employee selections (review resumes & job applications)Assist department manager with performance management and annual performance evaluations



Southwest Mississippi Regional Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Emergency Department Charge Coordinator

  • Mar 2005 - Jan 2018

  Manages Patient Health record once the patient is discharge and prepares the record for billing for 75-100 patient accounts per day.Supervise charge office staff. Ensuring ER charge staff enters charges in a timely manner. Audit accounts for charge accuracy.Review Electronic Health records to ensure the correct billing, and insurance information is present.Ensures the correct charges and CPT codes have been applied by the EHR.Completes pre & post Billing edits.Assign the proper CPT codes & modifiers.Collaborate closely with HIM coders and manager to ensure clinical documentation accuracy. Chargemaster maintenance and updates. Ensures Nurses and Physicians have documented procedures according to Hospital protocol and guidelines.Ensures patient information is kept confidential.Performs administrative duties such as answering and routing phone calls, faxing, data entry, scanning and distributing patient information. Maintains files, insurance data and forms. Assists with statistical calculations for the department.Revenue Cycle committee member evaluating workflow processes to ensure efficiency.



North Oaks Health System

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Lead Patient Access Associate

  • Sep 2006 - Sep 2007

  Registered patients for diagnostic tests and procedures. Obtained prior authorizations and referrals. Verified insurance Collected co-payments. Verified patient demographic to insure correct billing information.Audited department accounts for registration accuracy.Complete daily deposit. Registered patients for diagnostic tests and procedures. Obtained prior authorizations and referrals. Verified insurance Collected co-payments. Verified patient demographic to insure correct billing information.Audited department accounts for registration accuracy.Complete daily deposit.



The University of Texas Medical Branch

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Registration Specialist, Precertification Specialist, Financial Counselor

  • Mar 2000 - Feb 2005

  Obtained patient consent formsReviewed and edit patient demographicsVerified financial and insurance information prior to arrival for their appointments. Verified pre-certifications and obtain prior authorization for scheduled procedures. Informed patients of their financial responsibilities prior to services being rendered. Maintained outpatient surgery schedule.Financially screen uninsured patients to determine if they qualified for indigent assistanceAssist patients in determining what type of healthcare coverage they may qualify for.Attempt collection of past due hospital balances.Arrange payment plans for past due hospital balances. Assist patients with transportation and meal vouchers during clinic visits



American National

• Accounting Clerk

  • Jan 1996 - Mar 2000