Experience

Carter FCU

• United Kingdom
• Retail Office Equipment

• MSO

  • Jul 2011 - Present

  Respond and resolve member inquiries regarding their accounts. Process loan request by phone and answer questions related to loan products offered by Credit Union. Provided resolutions to member problems or issues, resulting in achieving a satisfied outcome for our member Monitor Sales Board and provide encouragement to team to obtain sales goals. In addition to tracking and reporting weekly to manager sales goals Assist in any area as directed by supervisor Respond and resolve member inquiries regarding their accounts. Process loan request by phone and answer questions related to loan products offered by Credit Union. Provided resolutions to member problems or issues, resulting in achieving a satisfied outcome for our member Monitor Sales Board and provide encouragement to team to obtain sales goals. In addition to tracking and reporting weekly to manager sales goals Assist in any area as directed by supervisor



Aetna

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Precertification Rep

  • Oct 2006 - Jun 2011

  Communicating effective oral and written communication skills to various Dr’s, hospitals and members over the phone Medical Coding ICD 9 and CPT Coding Insurance verification Medical Terminology Taking Demographics and inputting into ECHS system Viewing images from ECHS system and inputting data Communicating effective oral and written communication skills to various Dr’s, hospitals and members over the phone Medical Coding ICD 9 and CPT Coding Insurance verification Medical Terminology Taking Demographics and inputting into ECHS system Viewing images from ECHS system and inputting data



Collection company of america

• Collection Supervisor

  • Jul 2004 - Oct 2006

  Meet and exceed quality and customer satisfaction goals to ensure customer retention Minimize call escalation through effective coaching Offer frequent formal and informal recognition Facilitate accurate credits and adjustments Meet and exceed quality and customer satisfaction goals to ensure customer retention Minimize call escalation through effective coaching Offer frequent formal and informal recognition Facilitate accurate credits and adjustments