Experience

MACY'S BACKSTAGE, INC.

• United States
• Retail
• 100 - 200 Employee

• Logistics Coordinator

  • Sep 2020 - Present

  ● Bolstered operations via reconciling accounts, fixing discrepancies, implementing corrections, managing inventory, and coordinating supply administration for building supplies. ● Bolstered operations via reconciling accounts, fixing discrepancies, implementing corrections, managing inventory, and coordinating supply administration for building supplies.



Reliant Capital Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Collections Specialist 3

  • Nov 2019 - Mar 2020

  ● Successfully streamlined 1,000+ clients’ accounts, resolving collections issues. ● Managed daily 500+ calls for student loan collections resolution. ● Successfully streamlined 1,000+ clients’ accounts, resolving collections issues. ● Managed daily 500+ calls for student loan collections resolution.



Chase

• United States
• Financial Services
• 700 & Above Employee

• Collections Specialist/Retirement Specialist

  • Apr 2016 - Nov 2019

  ● Enhanced customer satisfaction by addressing IRA and CD inquiries on calls and boosted overall client retention rates with exceptional service for diverse accounts. ● Prioritized compliance adherence in customer interactions by emphasizing guidelines, fostering transparency, accountability, and diligence. ● Mastered problem-solving skills to create beneficial resolutions for customers. ● Enhanced customer satisfaction by addressing IRA and CD inquiries on calls and boosted overall client retention rates with exceptional service for diverse accounts. ● Prioritized compliance adherence in customer interactions by emphasizing guidelines, fostering transparency, accountability, and diligence. ● Mastered problem-solving skills to create beneficial resolutions for customers.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Garnishments/collections specialist

  • Mar 2014 - Mar 2017

  ● Collected amounts up to $150,000 by managing customer debt accounts. ● Educated clients on various programs for debt relief and garnishment prevention. ● Analyzed inquiries, used judgment, and resolved customer issues efficiently. ● Collected amounts up to $150,000 by managing customer debt accounts. ● Educated clients on various programs for debt relief and garnishment prevention. ● Analyzed inquiries, used judgment, and resolved customer issues efficiently.



GC Services

• United States
• Financial Services
• 700 & Above Employee

• Collections Specialist Team Lead

  • Mar 2004 - Mar 2014

  ● Evaluated customer inquiries by examining concerns, understanding needs, and applying my knowledge, considering their circumstances and preferences while inputting essential data ● Evaluated customer inquiries by examining concerns, understanding needs, and applying my knowledge, considering their circumstances and preferences while inputting essential data



BANCOHIO FINANCIAL, LLC

• United States
• Banking

• Data Entry Specialist/Accounting/Customer Service/Quality Control/Collections

  • Aug 1983 - Mar 2000

  Data Entry keypunch operator, Reconciling Accounts Payables and Receivables, Research Collections on credit card account Auto Dialer thru Recovery Data Entry keypunch operator, Reconciling Accounts Payables and Receivables, Research Collections on credit card account Auto Dialer thru Recovery