Experience

Tully Luxury Travel
• Canada
• Travel Arrangements
• 1 - 100 Employee
• Travel Designer

  • Feb 2023 - Present


Self-employed

• Real Estate
• 1 - 100 Employee

• Self Employed

  • Jun 2021 - Feb 2023

  • Run an Air Bnb in the Coastal City of Mombasa, Kenya • Provide marketing and Strategy Consultation for Maralal Safari Lodge. • Open and run a restaurant in Nairobi called Covenant Grill for one year with great success, learning to use critical thinking, problem solving, as well as leadership through tumultuous economic times for the industry. • Run an Air Bnb in the Coastal City of Mombasa, Kenya • Provide marketing and Strategy Consultation for Maralal Safari Lodge. • Open and run a restaurant in Nairobi called Covenant Grill for one year with great success, learning to use critical thinking, problem solving, as well as leadership through tumultuous economic times for the industry.

• Travel Designer

  • Mar 2019 - Mar 2020

  • Designed, crafted and curated high-end travel itineraries for discerning and experienced travelers. • Maintained excellent and fluid client communication throughout entire sales process (pre to post travel) via email, phone, and in-person meetings leading our team to be the best performing team in the organization for two consecutive quarters. • Engaged with clients to build a strong rapport and deliver excellent customer care before, during and after travel, which gave us a 95% repeat client rate. • Supervised new recruits in the achievement of our organizational culture, systems, and procedures resulting in improved operations company-wide as a result of process sheets prepared by me to aid in general operations. Show less



S&P Data

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Sales Representative

  • Dec 2018 - Mar 2019

  • Worked with clients of Sprint USA for the winback program and upselling packages utilizing specific marketing techniques to convince clients that our product was worth another try. • Marketed Sprint products and offers requiring the memorization and internalization of the products being sold, we were the most successful team winning back at least 25 sprint customers daily who had previously terminated their services. • Collected client feedback to be able to exercise continuous improvement. Show less



Bond Brand Loyalty.

• Canada
• Marketing Services
• 400 - 500 Employee

• Member Advocate

  • Sep 2018 - Dec 2018

  • Offered technical and professional support to clients on the use of loyalty programs for Scotiabank, CIBC as well as Scene. • Worked in a team to resolve any challenges that customers may have requiring a thorough understanding of the programs, and systems, maintaining the organization's place as the worlds number one loyalty program provider, and having commendation for excellent customer support. • Developed and assisted in administrative management of training programs for staff members. Show less



Communications Authority Ke

• Kenya
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2018 - Jun 2018

  • Worked on company related events and bulletins such as the KUZA awards – an award show for Kenyan National Broadcasters – This involved event planning, procurement of services, as well as media management. • Filed documents of a sensitive nature, prepared press statements for the Managing Director and updated databases for proper record keeping, as well as digitization of records. • Ensured the office was well maintained, and organized in areas such as employee well-being, entertainment and team building. Show less