Experience

Seamen's Society for Children and Families

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Program Manager

  • Aug 2017 - Present

• Foster Care Supervisor

  • Aug 2014 - Aug 2017



Acacia Network

• United States
• Non-profit Organization Management
• 500 - 600 Employee

• Health Homes Care Manager

  • May 2014 - Aug 2014

  • Enrolled members with chronic medical conditions, mental health concerns, substance abuse and housing issues into health homes program through required intake process • Ensured that members Medicaid is active • Worked closely with members and their family to ensure that required services are being provided • Accountable for minimizing avoidable health care costs/emergency room visits and preventable hospital admissions/readmissions • Responsible for supplying timely post discharge follow-up • Coordinated with DHS case workers, health care providers, behavioral health providers, housing specialist, health plans, and other community-based organizations to improve member outcomes through direct provision • Completed tri-monthly care plans, yearly baseline, and functional reports • Conducted monthly contacts with members • Maintained a tracking tool for all reports and contacts • Submitted referrals for services as needed and requested • Facilitated and attended telephone and face-to-face conferences Show less



SCO Family of Services

• United States
• Individual and Family Services
• 700 & Above Employee

• Caseworker/Case Planner

  • Aug 2008 - May 2014

  Manage a caseload of 18-25 foster children while working intensively with their birth families Advise families on the well being of child and on the families well being as a whole Assess needs and plan social services as required by individuals, groups, and/or families Deliver direct interventions to children and their families using appropriate evidence based methods Counseled children, parents, foster parents, guardians, regarding plans for adoptive child’s care Obtain information on client/ family social, emotional, and medical needs; communicate with clients one-on-one to identify family strengths and resource to prioritize client goal and concerns Develop and monitor individualized service plans Meet with client/ family on a regular basis to provide emotional support, asses progress, educate and assist with referrals to community resources Document all meetings with client and families; maintain up-to date assessments, case notes, service plans; maintain client confidentiality; comply with legal reporting documents Participates in case conferences with supervisors, team colleagues for peer review and input Consult with schools and child care centers to provide educational services Show less



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service Trainer

  • Sep 2006 - Aug 2008

  Worked as a major contributing team leader while achieving critical project deadlines Handled customer service issues while providing excellent service Trained employees in developing good customer relations Conducted merchandise inventory and organize merchandise on sales floor Acted as a major shrink and safety coordinator for my department Worked as a major contributing team leader while achieving critical project deadlines Handled customer service issues while providing excellent service Trained employees in developing good customer relations Conducted merchandise inventory and organize merchandise on sales floor Acted as a major shrink and safety coordinator for my department



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Major Sales Department Clerk

  • Sep 2005 - Sep 2006

  Maintained company merchandise inventory Assisted members and co-workers when needed Aided with the intake of member merchandise purchases and returns Increased revenue upscale through great customer service Maintained company merchandise inventory Assisted members and co-workers when needed Aided with the intake of member merchandise purchases and returns Increased revenue upscale through great customer service



Long Island University

• United States
• Higher Education
• 700 & Above Employee

• Registrar's Office Assistant

  • Jun 2002 - Jul 2005

  Directed and coordinated university registration activities Consulted with other officials to devise registration schedules and procedures Analyzed statistical data on registration for administrative use in formulating policies Oversaw preparation of student transcripts; issued official transcripts Administrated activities of workers engaged in transcribing and evaluating academic records of students applying for permission to enter university Directed and coordinated university registration activities Consulted with other officials to devise registration schedules and procedures Analyzed statistical data on registration for administrative use in formulating policies Oversaw preparation of student transcripts; issued official transcripts Administrated activities of workers engaged in transcribing and evaluating academic records of students applying for permission to enter university



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jan 2002 - Aug 2003

  Supervised a team of diverse members to effectively implement employees in assisting customers to ensure customer satisfaction Interacted with more than fifty customers daily, assuring their satisfaction Coordinated company projects and work schedules Led group meetings which included discussing previous and future expectations Supervised a team of diverse members to effectively implement employees in assisting customers to ensure customer satisfaction Interacted with more than fifty customers daily, assuring their satisfaction Coordinated company projects and work schedules Led group meetings which included discussing previous and future expectations