Experience

Motif Neurotech

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Business Office Manager

  • Jun 2023 - Present

  - Support HR functions for the company including administration of team benefits, and onboarding of new employees. - Assist with billings and agreements with service providers. - Manage the Houston area facilities including compliance and management of receiving, equipment calibration, inspections, and service agreements. - Ensure adequate IT support and telecommunications infrastructure to meet team needs - Ensure the company has adequate office supplies, computers, and… Show more - Support HR functions for the company including administration of team benefits, and onboarding of new employees. - Assist with billings and agreements with service providers. - Manage the Houston area facilities including compliance and management of receiving, equipment calibration, inspections, and service agreements. - Ensure adequate IT support and telecommunications infrastructure to meet team needs - Ensure the company has adequate office supplies, computers, and related resources. - Interface with the board, investors, and other key contacts, including event coordination - Compile and disseminate presentations/decks, reports, and other materials for CEO - Plan and ensure the smooth execution of board meetings - Assist with equipment purchasing and reconciliation. Show less - Support HR functions for the company including administration of team benefits, and onboarding of new employees. - Assist with billings and agreements with service providers. - Manage the Houston area facilities including compliance and management of receiving, equipment calibration, inspections, and service agreements. - Ensure adequate IT support and telecommunications infrastructure to meet team needs - Ensure the company has adequate office supplies, computers, and… Show more - Support HR functions for the company including administration of team benefits, and onboarding of new employees. - Assist with billings and agreements with service providers. - Manage the Houston area facilities including compliance and management of receiving, equipment calibration, inspections, and service agreements. - Ensure adequate IT support and telecommunications infrastructure to meet team needs - Ensure the company has adequate office supplies, computers, and related resources. - Interface with the board, investors, and other key contacts, including event coordination - Compile and disseminate presentations/decks, reports, and other materials for CEO - Plan and ensure the smooth execution of board meetings - Assist with equipment purchasing and reconciliation. Show less



QuiGig, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Operations & HR

  • May 2021 - May 2023

  Remote Hybrid Position. Administer talents of 10 direct reports while managing HR budget of $120k regarding recruiting and operations budget of $50k per week in sales. Focus daily on attracting, hiring, and maintaining qualified talent to keep productivity levels high and adequate KPI performance metrics. Apply analytical eye to oversee operational sales while directing the Sales Operation Team to gather collective earnings of $50k+ in weekly sales. ✓ Expanded call center team to 5+ team… Show more Remote Hybrid Position. Administer talents of 10 direct reports while managing HR budget of $120k regarding recruiting and operations budget of $50k per week in sales. Focus daily on attracting, hiring, and maintaining qualified talent to keep productivity levels high and adequate KPI performance metrics. Apply analytical eye to oversee operational sales while directing the Sales Operation Team to gather collective earnings of $50k+ in weekly sales. ✓ Expanded call center team to 5+ team members, which led to $70k in average weekly sales ($50k improvement) in 1 year. ✓ Streamlined hiring process by originating innovative recruitment process to improve the hiring process and utilize recruiting platforms to locate the best possible candidates for vacancies; developed Employee Handbook to maintain order within the organization. ✓ Increased sales by $10k by suggesting stronger communication with customers through customer surveys and reliable feedback platforms; introduced cash and returning customer giveaways and witnessed an average of 15% of customer referrals and returning customers. ✓ Amplified internal operations by 5% by creating an attendance platform to keep all internal attendance, PTO, and sick time in one central location. Show less Remote Hybrid Position. Administer talents of 10 direct reports while managing HR budget of $120k regarding recruiting and operations budget of $50k per week in sales. Focus daily on attracting, hiring, and maintaining qualified talent to keep productivity levels high and adequate KPI performance metrics. Apply analytical eye to oversee operational sales while directing the Sales Operation Team to gather collective earnings of $50k+ in weekly sales. ✓ Expanded call center team to 5+ team… Show more Remote Hybrid Position. Administer talents of 10 direct reports while managing HR budget of $120k regarding recruiting and operations budget of $50k per week in sales. Focus daily on attracting, hiring, and maintaining qualified talent to keep productivity levels high and adequate KPI performance metrics. Apply analytical eye to oversee operational sales while directing the Sales Operation Team to gather collective earnings of $50k+ in weekly sales. ✓ Expanded call center team to 5+ team members, which led to $70k in average weekly sales ($50k improvement) in 1 year. ✓ Streamlined hiring process by originating innovative recruitment process to improve the hiring process and utilize recruiting platforms to locate the best possible candidates for vacancies; developed Employee Handbook to maintain order within the organization. ✓ Increased sales by $10k by suggesting stronger communication with customers through customer surveys and reliable feedback platforms; introduced cash and returning customer giveaways and witnessed an average of 15% of customer referrals and returning customers. ✓ Amplified internal operations by 5% by creating an attendance platform to keep all internal attendance, PTO, and sick time in one central location. Show less



Crothall Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Assistant Director

  • Aug 2016 - May 2021

  Lead cross-functional team of 120 members, orchestrate daily workflow, and facilitate regular huddles, meetings, inspections, and quality assessment to enable seamless workflow. Run safety audits, assess client experience feedback, and manage improvement systems. Conduct performance counseling and annual performance reviews to oversee pay increase. Establish strong relationships with stakeholders and formulate monthly reports for decision-making processes.  Implementation. Championed the… Show more Lead cross-functional team of 120 members, orchestrate daily workflow, and facilitate regular huddles, meetings, inspections, and quality assessment to enable seamless workflow. Run safety audits, assess client experience feedback, and manage improvement systems. Conduct performance counseling and annual performance reviews to oversee pay increase. Establish strong relationships with stakeholders and formulate monthly reports for decision-making processes.  Implementation. Championed the roll-out and adoption of task management application, Virtual Manager, across organization to aid in time management, process improvement, and accountability.  Workforce Retention. Reduced employee turnover by 30% by assessing and resolving engagement concerns through positive reinforcement including performance rewards and recognitions in restructuring new hire programs.  Human Resource Improvement. Optimized HR processes by incorporating best HR practices including payroll systems through BlueForce and recruitment and onboarding programs through PeopleHub and CompassAssociate.  Service Improvement Systems. Steadily increased performance score for 10 months through the development and implementation of client experience initiatives, which included establishing dialogues between client and service provider.  Occupational Safety. Facilitated a 5% yearly reduction in safety-related incidents through intensive promotion of safe practices through regular trainings, huddles, and meetings, and with the use of safety books and metrics.  Onboarding Processes. Improved individual and group productivity through revamping the onboarding process to include direct mentorship with a presently-trained associate in the same department to maximize job-related skills

• Operations Manager

  • Oct 2013 - Aug 2016

  Steered a multi-disciplinary team of 50 to support cleaning, facilities, and sanitation technicians in bed management. Oversaw time records, supply levels, employee files, and staff assignment, and supervised work performance. Completed audits, inspections, reports, and year-end performance reviews.  Process Improvement. Upgraded operational systems through data gathering to assess expected outcomes and by constructing efficient workflows and policies, resulting more efficient hiring… Show more Steered a multi-disciplinary team of 50 to support cleaning, facilities, and sanitation technicians in bed management. Oversaw time records, supply levels, employee files, and staff assignment, and supervised work performance. Completed audits, inspections, reports, and year-end performance reviews.  Process Improvement. Upgraded operational systems through data gathering to assess expected outcomes and by constructing efficient workflows and policies, resulting more efficient hiring methods.  Turnaround Time Reduction. Minimized turnaround time by 15% by utilizing Bed Board management to optimize timely staff deployment to rooms for cleaning.  Rapport Building. Recognized for exemplary rapport building with executives and campus directors in meetings and other related functions.



In-Home Attendant Services, LTD

• Houston, Texas, United States

• Office Manager/Field Supervisor

  • Mar 2010 - Oct 2013

  Directed 60+ employees to provide top-of-the-line services for 75 clients. Performed key administrative and payroll-related tasks including billing, coding, invoicing, record-keeping, and processing timesheets and payroll for >200 employees. Visited client homes to serve and reassess client base every 3-6 months to re-evaluate progress for assistance and identify qualified benefits to offer.  Client Procurement. Expanded client base by 15% by utilizing networking tech to acquire new… Show more Directed 60+ employees to provide top-of-the-line services for 75 clients. Performed key administrative and payroll-related tasks including billing, coding, invoicing, record-keeping, and processing timesheets and payroll for >200 employees. Visited client homes to serve and reassess client base every 3-6 months to re-evaluate progress for assistance and identify qualified benefits to offer.  Client Procurement. Expanded client base by 15% by utilizing networking tech to acquire new Medicaid and HMO clients.  Workforce Development and Productivity. Enhanced workforce productivity by cultivating multi-skilled staff competencies through skills-targeted training and inspirational leadership.  Employee Engagement. Boosted employee retention rate by 5% through rapport building to foster a collaborative work environment to maintain congenial relations and improve staff engagement.  Regulatory Compliance. Achieved 100% compliance during state audits by overseeing and facilitating timely completion of auditing requirements through audit software.  Service Quality Assurance. Ensured provision of quality client service through the enforcement of end-to-end controls. Show less Directed 60+ employees to provide top-of-the-line services for 75 clients. Performed key administrative and payroll-related tasks including billing, coding, invoicing, record-keeping, and processing timesheets and payroll for >200 employees. Visited client homes to serve and reassess client base every 3-6 months to re-evaluate progress for assistance and identify qualified benefits to offer.  Client Procurement. Expanded client base by 15% by utilizing networking tech to acquire new… Show more Directed 60+ employees to provide top-of-the-line services for 75 clients. Performed key administrative and payroll-related tasks including billing, coding, invoicing, record-keeping, and processing timesheets and payroll for >200 employees. Visited client homes to serve and reassess client base every 3-6 months to re-evaluate progress for assistance and identify qualified benefits to offer.  Client Procurement. Expanded client base by 15% by utilizing networking tech to acquire new Medicaid and HMO clients.  Workforce Development and Productivity. Enhanced workforce productivity by cultivating multi-skilled staff competencies through skills-targeted training and inspirational leadership.  Employee Engagement. Boosted employee retention rate by 5% through rapport building to foster a collaborative work environment to maintain congenial relations and improve staff engagement.  Regulatory Compliance. Achieved 100% compliance during state audits by overseeing and facilitating timely completion of auditing requirements through audit software.  Service Quality Assurance. Ensured provision of quality client service through the enforcement of end-to-end controls. Show less