Experience

MBS

• United States
• Education
• 200 - 300 Employee

• Customer Service Representative

  • Jul 2020 - Present

  Managing high volumes of incoming calls with various requests. Assist customers by identifying needs, clarifying information, researching every issue, and providing prompt solutions. Ensures proper documentation of all interactions in our call center database in a comprehensible manner. Managing high volumes of incoming calls with various requests. Assist customers by identifying needs, clarifying information, researching every issue, and providing prompt solutions. Ensures proper documentation of all interactions in our call center database in a comprehensible manner.



Fisk University

• United States
• Higher Education
• 200 - 300 Employee

• Research Assistant

  • Jan 2020 - Jul 2020

  This course-based research consisted of the design and conduction of focus groups with community members, police officers, and local activists to assess attitudes about community and law enforcement interactions. Interviews evaluated community members’ understanding of the local consent decrees and garnered recommendations to inform changes in policy and practice. I assisted in the design and conduction of a series of twenty focus groups with community members, activists, and law enforcement officers. Tasks included recruitment, setting up audio recordings, and acting as observer and greeter. Applied qualitative research methods to community-based issues (i.e. gentrification and community/police relations) to inform just community change. As a Member of the data analysis subgroup, responsibilities included transcribing and coding data to identify patterns of persistent themes from observations and personal narratives.



20|20 Research

• Hospitality Host

  • Aug 2019 - Mar 2020

  Conducted front desk duties including checking in participants in a friendly and professional manner, imputed data using Microsoft Office applications, worked directly under professional clients to assist in conducting diverse focus groups. Assisted market researchers and moderators in ensuring focus groups were conducted smoothly, prepared focus group rooms, and ensured groups began in a timely manner with all requested materials and supplies. Managed daily reports, group audio, and video recordings, and participant attendance.



Hy-Vee, Inc.

• Retail
• 700 & Above Employee

• Sales Floor Associate

  • Jun 2018 - Jun 2019

  Operated cash register, processed coupons, maintained register cleanliness, stocked products, and maintained the appearance of the store Operated cash register, processed coupons, maintained register cleanliness, stocked products, and maintained the appearance of the store



Kohl's

• United States
• Retail
• 700 & Above Employee

• Sales Floor Associate

  • Dec 2015 - Aug 2016

  Assisted customers with finding items, recommended purchases and provided knowledge on products. Managed dressing rooms, display and clothing rack appearance and assisted as a cashier as needed. Assisted customers with finding items, recommended purchases and provided knowledge on products. Managed dressing rooms, display and clothing rack appearance and assisted as a cashier as needed.