Experience

PILOT AIR FREIGHT

• France
• 1 - 100 Employee

• Operational Specialist

  • Mar 2021 - Present

  Tracking and tracing outbound shipments Inspecting inbound and outbound freight Perform daily dock check for all freight in warehouse Create labels for all freight Contract new carriers as needed for outbound loads Assign carriers to all shipments entered and Provide load tenders Communicate freight status with customers and other stations Update system with all updates on freight status Provide exceptional customer service Data entry of shipments into transportation management system accurately Quoting, costing and invoicing of international shipments, air, ocean and ground Domestic air and ground routing (including Canada) Negotiate Freight Rates Develop collaborative carrier relationships Locate all trailers by GPS each day to ensure location is accurate Determine unlabeled freight origin and destination Create manifest for all outbound freight Create reconciliation manifest for all inbound freight Route outbound freight to correct destination Ensure Yard Report is accurate Enter new temporary employees in system and time clock Handle billing for shipments Attach all shipment to correct MAWB



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Apr 2020 - Mar 2021

  Greet and assist customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. Maintain a presence in the store by providing excellent customer service. Ensure a clean, well-stocked store for customers. At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures. Assist in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. Assist Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts. Support Store Manager in loss prevention efforts. Assume certain management responsibilities in absence of Store Manager. Follow all Company policies and procedures.


Ultimate Staffing
• United States
• Staffing and Recruiting
• 700 & Above Employee
• Client Service Representative

  • Oct 2018 - Aug 2019


Treatment Management Company

• Hospitals and Health Care
• 1 - 100 Employee

• Admissions Coordinator/Chat Representative

  • Jan 2018 - Sep 2018

  Assist clients and potential clients via chat portal with obtaining help with substance abuse or alcohol abuse Effectively screen, verify and report patient information Accurately convert and input patient’s information into Salesforce Ensure Excel spreadsheet is updated with accurate data and hyperlinks daily Schedule appointments for follow up for Intake Representatives Ensure that all files are being handled in a timely fashion, by setting daily tasks for Intake Representatives Engage potential patient dialogue with emails and “Love Calls” Verify type of payor coverage client has prior to admission and complete pre-certification Assist client care coordinator with patients admitting into program with all transportation needs Adhere to HIPAA rules and regulations regarding potential clients and current patient’s information



SERTEC CORPORATION LIMITED

• United Kingdom
• 1 - 100 Employee

• Lead Intake Specialist

  • Feb 2017 - Nov 2017

  Assist commercial businesses and individual policy holders with the intake of property, auto, worker's compensation and general liability insurance claims Using ICD-9 and CPT, coded all claims accurately Assist co-workers, Amazon, Marriott, Excelon, and Graphic Packing employees with reporting time off or leaves of absences Assist co-workers with questions or concerns Audit co-workers claims to ensure accuracy Monitor co-workers phone activity to ensure each call is being handled in a professional manner and answered in a timely fashion



TSYS

• United States
• Financial Services
• 700 & Above Employee

• Fraud Analyst

  • Jun 2016 - Jan 2017

  Professional Fraud Analyst I Professional Fraud Analyst I



Wireless Advantage Premium Retailer

• Wireless Consultant

  • Nov 2014 - May 2016

  Provide excellent customer service Process inventory, and troubleshoot devices Assist customers with account information, device purchases, orders, and payments Assist with technical issues with phones, HPC, Jetpacks, Tablets, and accessories Provide excellent customer service Process inventory, and troubleshoot devices Assist customers with account information, device purchases, orders, and payments Assist with technical issues with phones, HPC, Jetpacks, Tablets, and accessories



Texaco

• Oil and Gas
• 700 & Above Employee

• Assistant Manager

  • Mar 2010 - Nov 2014

  Provided excellent customer service to customers Assisted customers with purchases Assisted cashiers and customers with questions or concerns with merchandise Ensured safe contained the correct amount and balanced till Made daily bank deposits Assisted vendors with processing incoming inventory, and outdated inventory Provided excellent customer service to customers Assisted customers with purchases Assisted cashiers and customers with questions or concerns with merchandise Ensured safe contained the correct amount and balanced till Made daily bank deposits Assisted vendors with processing incoming inventory, and outdated inventory



Home Oil Company, Inc.

• United States
• 1 - 100 Employee

• Retail Sales Associate

  • Mar 2009 - Dec 2012

  Provided excellent customer service to customers in regards to purchases, questions and concerns about their merchandise Ensured shift tills started with correct amount Ensured safe contained the correct amount /Balanced till and safe amounts daily Assisted manager with employee scheduling/Updated employee files monthly Provided excellent customer service to customers in regards to purchases, questions and concerns about their merchandise Ensured shift tills started with correct amount Ensured safe contained the correct amount /Balanced till and safe amounts daily Assisted manager with employee scheduling/Updated employee files monthly



HMSHost International

• Netherlands
• Hospitality
• 700 & Above Employee

• Bartender

  • Jul 2007 - Feb 2009

  Providing excellent customer service to customers Prepared mixed drinks and appetizers Controlled facility inventory using daily spreadsheets Ensured accuracy of currency and inventory Providing excellent customer service to customers Prepared mixed drinks and appetizers Controlled facility inventory using daily spreadsheets Ensured accuracy of currency and inventory



GuideOne Insurance

• United States
• Insurance
• 500 - 600 Employee

• Front Desk Associate/Claims Assistant

  • Jan 2000 - Jul 2007

  Front Desk Receptionist Answered multi-lined phone system and routed calls to appropriate associate in a timely fashion Handled conference calls and supply orders for company Set up new loss into system/Ensured documents received were scanned to file Assisted worker’s compensation adjusters with entering medical notes on claims and mail room clerks Claims Assistant Handled fast track first party property/auto damage claims Made initial contact calls within twenty-four hours after receipt of claims Retrieved files from other offices/Distributed checks to customers