HR & Business Operations Manager

• Feb 2023 - Present

Program Mentor (Accounting)

• Aug 2017 - Jan 2021

Built student relationships and provide curricular-informed mentoring Provided direct, comprehensive program guidance to assigned students Managed students' academic progress according to university policies Scheduled students' use of learning resources and degree assessments Maintained appropriate documentation of all academic transactions while utilizing Salesforce for tracking student contact, and reporting weekly to the program manager Maintained regular communication with students according to university protocol Tracked student participation to meet benchmark goals throughout each term Show less

Administrative Services Manager

• Feb 2015 - Apr 2017

Account Management Contract Negotiation & Management Database Management Metrics & Strategic Planning Payroll Recruiting Human Resources QuickBooks - Accounts Payable & Receivable Work Order Processing Policies, Procedures, Manuals Supervised & Assisted Contractors Account Management Contract Negotiation & Management Database Management Metrics & Strategic Planning Payroll Recruiting Human Resources QuickBooks - Accounts Payable & Receivable Work Order Processing Policies, Procedures, Manuals Supervised & Assisted Contractors

Events Administrator

• Aug 2010 - Jan 2015

Meeting & Events Management/Coordination Liaison Between University & Clients Calendaring, Room Reservations Office & Equipment Maintenance Facilities Liaison Catering AV Production Contract Negotiation Event Strategy Budget Management & Analysis Reconciliation of Program & Event Expenses Customer Service Data Management Meeting & Events Management/Coordination Liaison Between University & Clients Calendaring, Room Reservations Office & Equipment Maintenance Facilities Liaison Catering AV Production Contract Negotiation Event Strategy Budget Management & Analysis Reconciliation of Program & Event Expenses Customer Service Data Management

Administrative Assistant

• Apr 2007 - May 2010

Supervised Graduate Student Worker Assisted Director & Area Director Budget Management & Analysis Reconciliation of Corporate Purchase Card Processed Student Housing Applications Data Entry Human Resources: Recruiting, Interviewing Customer Service Email Management Published Monthly Newsletter Handled Resident Complaints Composed Letters, Reports, Memos Scheduled Community Room Reservations Ordered Office Supplies Supervised Graduate Student Worker Assisted Director & Area Director Budget Management & Analysis Reconciliation of Corporate Purchase Card Processed Student Housing Applications Data Entry Human Resources: Recruiting, Interviewing Customer Service Email Management Published Monthly Newsletter Handled Resident Complaints Composed Letters, Reports, Memos Scheduled Community Room Reservations Ordered Office Supplies