Scrum Master - FLYvis Team

• May 2023 - Present

Scrum Master

• Mar 2022 - May 2023

● Fulfilling the role of a Scrum Master by guiding, mentoring and coaching multiple scrum teams. ● Facilitating the Scrum events; Sprint planning, Daily Scrum, Sprint Review and Sprint retrospective and also introducing the teams to PB refinement meetings ● Proactively removing impediments/ blockers from the scrum team when they can not, so they can continue to perform at their best. ● Assisting the product owner with the product backlog management and prioritisation. ● Constantly helping the team to find opportunities and areas of continuous improvements. Show less

Software Tester

• Jan 2023 - Apr 2023

- Analysing users stories and/use cases/requirements for validity and feasibility - Applying quality engineering principals throughout the Agile product lifecycle - Performing automated and manual tests to ensure the software created by developers is fit for purpose. - Responsible for the quality checks of software development and deployment. - Analysis of software, and systems, mitigate risk and prevent software issues. - Detect and track software defects and inconsistencies - Execute all levels of testing (System, Integration, and Regression) Show less

Scrum Master

• Sep 2020 - Feb 2022

● Ensuring increments coming out of the team aligns with sprint goal and product goal. ● Acting as a servant-leader to the team by focusing on the needs of the Scrum team. ● Helping the team to live by the Scrum values, Respect, Focus, Openness, Courage and Commitment. ● Protecting the team from external distraction that can demoralize or impact their efficiency. ● Ensuring increments meets the Definition of Done as specified by the team and by organization as the minimum. ● Helping the team to continuously create and deliver quality increments. ● Assisting the product owner with the product backlog management and prioritization. ● Successfully embedded the Agile values and practices within the teams I led. Show less

Product Service Coordinator (FX)

• Apr 2016 - Aug 2020

• Encouraged the team to build relationships to promote internal and external communication.• Deal directly with clients and business owners to ensure that all foreign transactions are processed within the SLA to avoid dissatisfaction • Maintain and monitor FX transactions to ensure proper settlement• Maintain a daily log of all FX transactions, transfers, payments orders, foreign school fees payment, personal travel allowance and business travel allowances. • Provide customer service and assistance to relationship managers on investigations and general support for clients. • Collaborating with the branch manager, relationship managers and business banking team to make appropriate decisions when necessary to efficiently resolve issues and complaints by customers. Show less

E-Channels Officer| Customer Service Advisor

• Nov 2015 - Dec 2019

• Issuance, blockage and all transactions around debit and credit cards. • Mobile and internet banking services.• Migrating customers to the digital platforms • Proactively Cross-selling products to customers and general customer service.