• Jan 2017 - Present

Community Health Worker (CHW) for Great Lakes Bay Health Center’s Davenport (GLBHC) office. CHW for Behavioral Health & Substance Use Disorder patients. Advocate for patients who are underserved and underinsured. Motivate patients to become proactive in obtaining personal goals. Address basic needs of patient by locating community resources such as emergency food, utility assistance, and shelter. Coordinate referrals as well as continued support to affordable housing programs. Explain housing referral and application process. Navigate through MI Bridges and Health Insurance Marketplace for insurance assistance. Document patient visits and referral sources as well as bill for Enabling & MI Care Services. Complete follow ups regarding resource referral and insurance application status. Collaborate with co-workers and peer CHW’s in reference to the latest community resources available. Complete routine Medicaid outreach and enrollment visits at TriCap on a weekly basis. Maintain positive rapport with partnering agencies such as TriCap, Saginaw Community Action Agency, United Way of Saginaw County, and Saginaw County Community Mental Health Authority. Show less

• Apr 2015 - Jan 2017

CHW –Perinatal for the “Linkages” Program. Provide Case Management Services with Janes Street OB/GYN patients. A member of Janes Street OB/GYN care team to assist in the improvement of community health outcomes. Coordinate monthly visits to assess the Social/Medical needs of pregnant mothers. Responsible for “Linking” pregnant mothers to available resources in the community. Educate mothers on the importance of prenatal care and compliance with OB visits. Provide outreach services to mothers who are at high risk of low birth weight (LBW), and premature born infants. Follow up with mothers in regard to prescription medication adherence. Provide documentation of patient visits in EMR. Conduct patient assessments, and data collection. All information gathered is entered into the Linkages software program. Show less

• Feb 2013 - Mar 2015

CHW for the “Saginaw Pathways to Better Health” Program. Provide Case Management services for Medicare, Medicaid, and Saginaw Health Plan A patients. Coordinate regular home visits to conduct monthly intakes, medication assessments, goal setting, education, and social/health system navigation. Open “Pathways” for patients to complete various referrals such as medical, dental, behavioral health, and transportation services. Assist medical providers in the overall quality of care for patients. Communicate with members of patient care team in regard to medication adherence. Document all forms of communication with patient regularly in their electronic medical record (EMR). Enter all collected patient data and documentation into “Pathways HUB” software program. Show less

• Aug 2006 - Feb 2013

Greet clients, answer/transfer calls for the entire clinic: OB/GYN, Pharmacy, and Family Practice. Responsible for scheduling appointments for nutrition education, certification, recertification, and high risk counseling. Assist clients with finding transportation to clinic and back home. Responsible for transferring foster to children to and from WIC family cases, with proper documentation provided. Explain the purpose of the WIC program, and its policies and procedures. Verify income and Medicaid eligibility. Assign WIC EBT cards, identification, and obtain consent from client. Update client information in computer system, and send reminder cards on a regular basis. Assist in lab by measuring height, weight, head circumference, test iron levels, and perform lead screening. Assist Nutritionists/Dieticians in providing nutrition education, and ensure clinic flow runs smoothly on a daily basis. Responsible for training new WIC employees. Show less

• Jun 2003 - Aug 2006

Assist in research study, a Diabetes Collaborative, with Health Delivery Inc. and MSUE. Responsible for finding patients who met criteria for study. Contact candidates to set up appointment to interview either at an HDI site or through home visit. Explain the purpose of the program, interview clients, and obtain consent to participate. Interviews, consent forms, and patient health information were all sent to MSU’s campus. Conduct follow-up interviews, and manage gift incentives for all who complete the study. Show less