Experience

Axion Contact

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2022 - Present



Wallace Inside Revenue At Your Service

• Hartford County, Connecticut, United States

• Tax Preparer

  • Jan 2021 - Present

  This is my tax business This is my tax business



Aston Carter/Anthem Blue Cross bule Shield,

• Farmington CT

• Customer Service Representative

  • Dec 2021 - Apr 2022

  Focused on proactively resolving member and/or providers question and concerns using computer-based resources to find answers. Guided members and providers with healthcare needs by explaining benefits, solving claims concerns, helping find doctor via telephone calls chat and emails. You will partner internally to create seamless experience for customer and resolve potential issues. Focused on proactively resolving member and/or providers question and concerns using computer-based resources to find answers. Guided members and providers with healthcare needs by explaining benefits, solving claims concerns, helping find doctor via telephone calls chat and emails. You will partner internally to create seamless experience for customer and resolve potential issues.



Crec Transportation

• Hartford, Connecticut Area

• Customer Service Representative

  • Aug 2015 - Oct 2015

   Serve as customer service representative to parents and school districts with transportation.  Process transportation change request and complaints from parents and schools.  Work as a liaison between parents, schools and transportation providers.  Resolve logistical issues to ensure safe and timely transportation.  Maintain record for the transportation department including student’s roster, route sheet, transportation changes, alternate schedules, accidents reports, database etc.  CT Transit processing and distribution.  Assist with choice student when their parents fail to meet them at the bus stop Show less



Liberty Tax

• United States
• Accounting
• 700 & Above Employee

• Tax Associate

  • 2008 - 2012



City of Hartford

• Hartford, Connecticut Area

• Demonstrator/ Ballot Clerk

  • Nov 2008 - Nov 2008

   Provide customer service by greeting the voter and welcoming the to the polling station  Ask voter for their address so they would know which line they had to stand in  Count the voting ballots  Provide customer service by greeting the voter and welcoming the to the polling station  Ask voter for their address so they would know which line they had to stand in  Count the voting ballots



XL Center

• Hartford, Connecticut Area

• Event Staff/ Ticket Taker

  • Nov 2006 - Apr 2007

   Provide customer skills to customer  Help customer locate their seat in the arena  Scan customer ticket at the front entrance  Provide customer skills to customer  Help customer locate their seat in the arena  Scan customer ticket at the front entrance