Property Wholesaler

• May 2019 - Present

Floating Manager

• Jan 2017 - Present

*Consistently met or exceeded sales and performance expectations in each location. *Created a sharp focus on sales and sales generating activities every day in each location. *Proactively identified and addressed sales and/or operational gaps. *Ensured operational and training compliance at all locations within established timelines. *Aggressively managed expenses, including promoting and practicing close adherence to the company’s travel policy and ensuring the same of all team members. *Proactively reviewed sales and operational reporting to identify potential risks and creates plans to address. Show less

Store Manager

• Jun 2015 - Jan 2017

*Provided superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standards. *Kept up to date with all communications and relevant information (i.e. promotions, inventory, etc.). *Ensured all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed. *Built long-term repeat relationships with customers through personal integrity, sales and product expertise. *Provided superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standards. *Kept up to date with all communications and relevant information (i.e. promotions, inventory, etc.). *Ensured all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed. *Built long-term repeat relationships with customers through personal integrity, sales and product expertise.

Store Manager

• Nov 2011 - Jun 2015

*Assured attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation *Assumed direct responsibility for all day-to-day store operations *Kept a Full time availability for weekends and some holidays. *Established and maintained adherence to budget *Coached and developed retail staff *Analyzed business trends, track competitor landscape, share best practices with other stores *Participated in the staffing process for the store, including hiring and performance management *Promoted positive customer experience through modeling great customer service and handling escalations *Demonstrated solid technical competence for all products and services sold *Engaged in community activities and business development that support business goals *Owned store issues, proactively identify challenges and create improvement plans *Conducted employee meetings and operations reviews *Maintained relationships with Network Operations Center to keep abreast of changes, potential customer issues and assist with resolution of issues Show less