Experience

Bobby Dodd Institute

• United States
• Human Resources
• 1 - 100 Employee

• Operations Support System Specialist

  • Sep 2021 - Present

  • Oversee company security• Provide operational support • Manage technology inventory and make recommendations for new equipment. • Manage multiple technology projects for various locations. • Order IT supplies.• Manage the maintenance of office equipment. • Manage office 365 accounts• Troubleshoot computer equipment and software• Install software• Manage and install Mitel phone system software and desk phones• Install and manage copiers

• Contact Center Support Manager

  • Mar 2017 - Present

  • Created and monitor the delivery of all training, including lesson plans• Created and monitor Quality Analyst program via PlayVox platform• Oversee all IT concerns with applications, computer software, etc.• Assist the Director in the ongoing review of call center policies, procedures, and service standards.• Evaluate trends by tracking and modeling quality key metrics.• Interview and assist in the final decision of potential employees• Activate and Deactivate Security badges.



Discovery Point

• United States
• Education Administration Programs
• 100 - 200 Employee

• Daycare Director

  • Aug 2012 - Dec 2014

  • Managed day-to-day operations of 4 GA Pre-k classes, 5 daycare classrooms, and an after-school program totaling approximately 150 children. • Daily delegation of assignments to 24 teachers • Maintained QuickBooks and budget, including bill pay • Stocked and inventoried all supplies • Managed day-to-day operations of 4 GA Pre-k classes, 5 daycare classrooms, and an after-school program totaling approximately 150 children. • Daily delegation of assignments to 24 teachers • Maintained QuickBooks and budget, including bill pay • Stocked and inventoried all supplies



Screven County E-911

• Dispatcher

  • Apr 2008 - Jan 2009

  Answered 911 emergency calls and dispatched emergency units and proper equipment to scene. Maintained phone contact with caller, while maintaining radio contact with emergency units. Input data into CAD system. Maintained log information, such as times, duration, and any messages. Answered 911 emergency calls and dispatched emergency units and proper equipment to scene. Maintained phone contact with caller, while maintaining radio contact with emergency units. Input data into CAD system. Maintained log information, such as times, duration, and any messages.



Thomas, Thomas, and Walsh

• Administrative Assistant

  • Nov 2005 - Oct 2007

  Provided administrative support to 4 managers and 10 patient representatives at the corporate office of TT&W. Also was point of contact between company and 12 hospitals. Provided administrative support to 4 managers and 10 patient representatives at the corporate office of TT&W. Also was point of contact between company and 12 hospitals.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Disbursing Clerk Second Class

  • May 2000 - May 2005

  Maintained military personnel financial records, including payroll, travel allowances, and reimbursements; performed related computations and prepared related reports. Maintained files of manuals and documents; typed forms and memoranda; processed vouchers for receipt and expenditure of public monies. Applied Navy regulations in computation of pay, deductions, reimbursements, also leave records. Prepared US Treasury Checks for payroll. Audited discharge and separation documents, dependency documents, and travel claims. Trained and supervised subordinates. Processed military ID cards for members and dependents.