Experience

Oak Orchard Health Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• HR Business Partner

  • Aug 2021 - Present

  Human Resource Business Partner for an FQHC. Human Resource Business Partner for an FQHC.



Boss Precision Ltd.

• Human Resources Manager

  • Aug 2013 - Aug 2021

  • Comfortable in a manufacturing environment or office setting • 3 Direct reports • Service 90 total employees • Full Cycle Recruiting o Utilizing Department of Labor, Veterans Outreach, Social Media, job boards and job fairs • Directly reported to VP & President of the company • Facilitate HR administration from: o Payroll Processing o HIRS maintenance o Employee onboarding & offboarding o Benefit administration and open enrollment o Retirement plan administration  401K, Pension Plan & Cash Balance Plans o Employee leave administration  FMLA, PFL, DBL, STD & LTD o Employee relations o Employee engagement o Employee & Supervisor coaching o Workers’ compensation o Safety compliance o Yearly reporting for ACA, benefits, and retirement plans o Yearly updates on company handbook, safety manual and sexual harassment trainings • Oversee and manage as the main point of contact for employees from onboarding to exit interview. • Collaborate with broker on yearly medical and ancillary benefits to maximize benefit offerings.



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Technical II Escalations Coordinator

  • 2006 - Aug 2013

  • As a basic representative | took phone calls on the floor. • As a peer champion potential new hires would shadow my calls. • As Tech II support representative | Cell phone repair from intake to completion. • As an assistant for 2 years and I had 3 teams of 10 • Trained new hires that would transition to call center floor. • Lead training daily. • Facilitated Welcome Back Department |3 People| orchestrating transition employees back on to the floor after being out on leave for an extended period of time. • Collaborated with a rep independently to coach and close gaps in knowledge base. • Promoted to Tech II Escalations representative | reported directly to and collaborated with a supervisor and associate directors.



NYSEG

• United States
• Software Development
• 1 - 100 Employee

• Account Liaison

  • 2005 - 2006

  Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. • Exceeded targeted sales goals by 5%. • Trained new employees. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. • Exceeded targeted sales goals by 5%. • Trained new employees.



Energetix (NESCO)

• Customer Service Representative

  • 2005 - 2006

  • Facilitated inbound calls and answered question on energy service for customers. • Facilitated inbound calls and answered question on energy service for customers.



ADT

• United States
• Security and Investigations
• 1 - 100 Employee

• Office

  • 2003 - 2005

  • Managed inbound calls from technicians. • Placed alarms on standby. • Organized and ordered parts. • Educated customers about alarms systems. • Managed inbound calls from technicians. • Placed alarms on standby. • Organized and ordered parts. • Educated customers about alarms systems.