Computer User Support

• Sep 2023 - Present

Internship position in the IT Department at DHCD. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Answer user inquiries regarding computer software or hardware operation to resolve problems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Confer with staff, users, and management to establish requirements for new systems or modifications. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Refer major hardware or software problems or defective products to vendors or technicians for service. Show less

Job Readiness Trainee

• Aug 2023 - Sep 2023