Experience

Rigby & Peller

• United Kingdom
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Assistant Styling Manager

  • Jan 2016 - Present

  Established sales specialist and luxury apparel expert. Specialty representative who builds relationships with clients to support the growth and exceptional customer service in the Atlanta area Rigby & Peller Lingerie boutique. Established industry knowledge of brand influencing and brand representation. Established sales specialist and luxury apparel expert. Specialty representative who builds relationships with clients to support the growth and exceptional customer service in the Atlanta area Rigby & Peller Lingerie boutique. Established industry knowledge of brand influencing and brand representation.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Quality Assurance

  • Oct 2010 - Apr 2016

  Use Citrix systems to monitor and manage internal data for package content issues. Recommends and reviews QA standards, policies and procedures for all functions related to processing damaged and incompatible parcels. Use QA protocols to sort, analyze and correct package content discrepancies. Inspects quality of products for delivery. Utilizes multiple computer systems and online resources to complete internal tasks. Proposes problem resolutions based on observation as a team member of the Quality Assurance Department. Informs leadership of solutions and corrective actions. Review procedural updates. Adhere to compliance of safety procedures, federal, local and state policies. Show less



Atlanta Habitat for Humanity

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development Intern

  • Sep 2014 - Dec 2014

  Worked with senior level sponsorship staff to assess and develop updates of sponsor files. Delivered office management and administrative support. Ensured systems were in place to update sponsor files. Created invoices and sponsorship agreements. Created, edited and reviewed house dedication documents. Developed and updated excel spreadsheets for donor reports. Reviewed, verified and managed data for grant contracts and information reporting. Responsible for developing corporate prospect profiles documenting potential institutional donors. Planned weekly priorities list for day-to-day tasks. Show less



The Woodruff Arts Center

• United States
• Performing Arts
• 100 - 200 Employee

• Hospitality Representative/ Client Services

  • Sep 2010 - Jan 2011

  Responsible for customer service details. Responded to problems of the customer promptly. Looked after the customer accounts and updated their transaction status. Maintained records of interactions with the customers in an orderly manner. Coordinated with the internal department staff to explore solutions and resolve customer complaints. Provided customer support by reviewing action plans necessary to identify and resolve problems raised by clients. Ensured communications with patrons and management to assure services were produced timely. Customer Service: Promoted best practices. Demonstrated professional manner when interacting with customers. Delivered timely response to all customer inquiries and requests. Engaged clients of various backgrounds. Logistics Management: Serviced banquet event orders to ensure client specifications. Communicated banquet inventory needs to pastry/cuisine chefs during center events. Worked closely with beverage manager to ensure service to all departments of center campus. Show less



Orkin

• United States
• Consumer Services
• 700 & Above Employee

• Inside Sales Specilaist

  • Feb 2010 - Aug 2010

  Communicated with residential and commercial clients for service orders. Referred clients using national inbound call system. Scheduled initial service and follow-up activities for customers. Delivered timely response to all customer inquiries and requests. Communicated with residential and commercial clients for service orders. Referred clients using national inbound call system. Scheduled initial service and follow-up activities for customers. Delivered timely response to all customer inquiries and requests.



INTIMACY {bra fit stylists}

• Sales Consultant

  • Jun 1999 - Jan 2010

  • Operations Management: Regularly analyzed operations, sales procedures and company policies to achieve highest performance and best practices. • Customer Service: Performed daily client consultations on high-end product lines. Identified client needs based on one-on-one scheduled sessions. Assisted a total of 3000 clients in 2009 for a year-end total of $566,585 in units sold. • Communications: Established rapport with internal staff to improve flow of information. Conducted product promotion via cold-calling, customer follow-ups, emails and thank you cards. Reviewed daily departmental sales reports. Participated in marketing efforts to solicit new business including outbound calling to promote incoming brands. Advanced the achievement of store goals with new customers and sale upgrades. Show less



Shoemaker's Warehouse

• Manager /Buyer

  • Apr 1995 - Jun 1999

  Overseer of all cashier operations of 8 cashiers. Count down all cash drawers for nightly reconciliation of cash, credit and check receipts. Responsible for inventory and purchase of all leg wear goods. Responsible for managing special projects and intiatives. Utilized expertise in staffing, training, motivation, and evaluation of personnel. Adhered to quality, service, product specifications, and customer satisfaction. Responsible for maintaining point-of-sale materials. Responsible for maintaining store appearance. Ensured operational standards regarding opening and closing the store. Show less