Experience

DHA

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Document Control Specialist

  • Sep 2020 - Present



AppleOne Employment Services

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Authorizing and Appointing agent

  • 2016 - 2017

  Create authorizations for healthcare through the Veterans Choice Program. Set corresponding appointments for veterans in an outbound call center. • Follows Strict HIPPA security guidelines while coordinating outbound calls to various healthcare providers. • Provides accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. • Navigates multiple Software/Systems to research, analysis and resolve current issues. Create authorizations for healthcare through the Veterans Choice Program. Set corresponding appointments for veterans in an outbound call center. • Follows Strict HIPPA security guidelines while coordinating outbound calls to various healthcare providers. • Provides accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. • Navigates multiple Software/Systems to research, analysis and resolve current issues.



McCusker & Company Inc.

• Customer Service Representative

  • May 2014 - 2016

  • Attained 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies • Responded to and resolved “escalated” customer inquiries and problems pertaining to consumer ticket’s • Entered and updated new customer details in the customer relationship management software according to administrative guidelines. • Created online correspondence templates for representatives to retrieve pertinent information for the claim process. • Established and maintained contacts with new and existing customers as per the direction of the supervisor. • Assisted customers with their queries and problems by phone and e-mail. • Created a tracking sheet/report to maintain open communication throughout the claim process. Show less



Centralized Showing Service

• United States
• Real Estate
• 100 - 200 Employee

• Customer Service Representative

  • 2014 - 2015

  Set appointment date and times for home showings. Worked directly with and for real estate agents and home sellers across Texas. Set appointment date and times for home showings. Worked directly with and for real estate agents and home sellers across Texas.



Nationstar Mortgage

• Financial Services
• 700 & Above Employee

• Post-Closing Document Control, Banking Auditor

  • 2013 - 2014

  • Created department procedures to help with everyday tasks. • Prepared and submitted reports on the monthly basis. • Designed and implemented programs that evaluated and safeguarded assets and controlled risk. • Ensured compliance of regulations controls and procedures in bank loan process. • Created department procedures to help with everyday tasks. • Prepared and submitted reports on the monthly basis. • Designed and implemented programs that evaluated and safeguarded assets and controlled risk. • Ensured compliance of regulations controls and procedures in bank loan process.



Geopat Enterprises

• Baltimore, Maryland Area

• Direct Sales Agent

  • 2007 - 2008