Experience

COMPASS CONCIERGE SERVICES

• United States
• Facilities Services
• 1 - 100 Employee

• Manager Executive Development

  • Jan 2021 - Present

• District Manager/Coach

  • Mar 2020 - Dec 2021


Self-Employed
• Real Estate
• 1 - 100 Employee
• Business Consultant

  • Jul 2019 - Present


Compass Concierges, LLC

• Concierge Manager

  • Feb 2020 - Mar 2020

  Arlington, Virginia, United States Direct staff in promoting resident engagement, satisfaction, and retention through professionalism and superior customer service. Conduct routine inspections of amenities and common areas and ensure maintenance standards are met. Coordinate moves, vendors, and deliveries. Provide administrative support to Building Manager. Facilitate routine and emergency maintenance requests and follow up. Collaborate and communicate with teammates to investigate, document, and resolve resident issues. •… Show more Direct staff in promoting resident engagement, satisfaction, and retention through professionalism and superior customer service. Conduct routine inspections of amenities and common areas and ensure maintenance standards are met. Coordinate moves, vendors, and deliveries. Provide administrative support to Building Manager. Facilitate routine and emergency maintenance requests and follow up. Collaborate and communicate with teammates to investigate, document, and resolve resident issues. • Train, develop, coach, and lead staff; conducted quality assessment of current team. • Created standard operating procedures, training materials, and manuals for new Compass Team. Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Lead Concierge

  • Sep 2019 - Mar 2020

  Arlington, Virginia, United States Direct staff in promoting resident engagement, satisfaction, and retention through professionalism and superior customer service. Conduct routine inspections of amenities and common areas and ensure maintenance standards are met. Coordinate moves, vendors, and deliveries. Provide administrative support to Building Manager. Facilitate routine and emergency maintenance requests and follow up. Collaborate and communicate with teammates to investigate, document, and resolve resident issues. •… Show more Direct staff in promoting resident engagement, satisfaction, and retention through professionalism and superior customer service. Conduct routine inspections of amenities and common areas and ensure maintenance standards are met. Coordinate moves, vendors, and deliveries. Provide administrative support to Building Manager. Facilitate routine and emergency maintenance requests and follow up. Collaborate and communicate with teammates to investigate, document, and resolve resident issues. • Train, develop, coach, and lead staff; conducted quality assessment of current team. • Created standard operating procedures, training materials, and manuals for new Compass Team. Show less



Mt Ennon Baptist Church

• United States
• Musicians
• 1 - 100 Employee

• Administrative/Database Support Specialist

  • Feb 2018 - Jul 2019

  upported daily church operations and provided administrative assistance to ministers and staff. Greeted members and visitors and responded to inquiries with courtesy and professionalism. Managed database for membership, updated and maintained confidential files. Generated and distributed reports. Assessed processes, procedures, and systems to maintain quality in member services. Communicated with vendors to obtain service for equipment. • Reorganized database to better represent current… Show more upported daily church operations and provided administrative assistance to ministers and staff. Greeted members and visitors and responded to inquiries with courtesy and professionalism. Managed database for membership, updated and maintained confidential files. Generated and distributed reports. Assessed processes, procedures, and systems to maintain quality in member services. Communicated with vendors to obtain service for equipment. • Reorganized database to better represent current membership. • Developed and implemented system to define and track text and online donations. • Innovated tracking system for assessments and training to support ministry teams. Show less



Everybody Wins DC

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Program Manager

  • Aug 2010 - Oct 2017

  Washington D.C. Metro Area Senior Program Manager, 2017 Led strategic reading initiatives to serve more than 1000 school students with an annual budget of $20K. Directed a team of up to 20 part-time employees. Provided coaching and mentoring. Supported Program Director, managed calendar and scheduling, coordinated administrative tasks and processes to ensure an efficient office workflow. Managed candidate interview process and new hire orientation. Maintained personnel and payroll files with confidentiality. •… Show more Senior Program Manager, 2017 Led strategic reading initiatives to serve more than 1000 school students with an annual budget of $20K. Directed a team of up to 20 part-time employees. Provided coaching and mentoring. Supported Program Director, managed calendar and scheduling, coordinated administrative tasks and processes to ensure an efficient office workflow. Managed candidate interview process and new hire orientation. Maintained personnel and payroll files with confidentiality. • Recruited 10-15 new mentors per month; generated new recruitment strategies and targets. • Created training program for new hires. • Developed new sponsorships; contributed to 50% of goal. Manager, Program & Quality Assurance, 2012 to 2017 Oversaw strategic reading initiatives and mentored junior team members. Researched and analyzed data to inform strategic planning. Negotiated with vendors to maintain or reduce costs for software upgrades and launch of new products and services. Managed database and generated statistics to support grant proposals. Engaged in performance management for staff. • Developed job descriptions and goals for part-time staff. • Created and implemented new system to track mentors. Coordinator, Program & Volunteers, 2010 to 2012 Supported Executive Director and Program Director in managing administrative duties, researching and resolving issues. Trained, coached, and supervised six part-time staff. Served as liaison to managers in Development, Public Relations, and Marketing to compile and report metrics for growth and trends. Developed and administered surveys and feedback tools to measure program impact. Cultivated relationships with reading mentors and contacts. Created templates for operations manuals and support materials. • Recruited 30 new mentors; prevented a school closing. • Managed programs for three Power Lunch schools. • Trained team members in working remotely. Show less