Experience

Atlanta Metropolitan College

• Financial Aid Counselor

  • Sep 2019 - Present

  Builds rapport, and effectively communicates and counsels with enrolled and prospective students (and their families) about financial aid and other alternative methods of funding. Determines student’s title IV eligibility and awards federal, state, institutional and private sources of financial aid to students within appropriate guidelines and regulations. Utilizes electronic data exchange software to send and retrieve information from the Department of Education. Monitors financial aid advising to insure program and audit compliance with regulatory compliance. Maintains institutional regulatory compliance in all federal and state student assistance programs. Submits reports to federal and state agencies. Maintains files and databases; certifies student loan applications; maintains and utilizes computer-assisted financial aid management systems. Makes adjustments to over-under awards by determining the amount of aid to be canceled or repaid while ensuring accuracy in system data entry and processing, and contacting students regarding possible alternatives. Interviews and advises students in regard to educational financial planning. Maintains confidentiality of information exposed to in the course of business Show less



LaSha's Creatives

• Designer

  • Jul 2012 - Present

  • Creating/visualizing an idea and producing a design by hand or using computer-aided design (CAD).• Keeping up to date with emerging fashion trends as well as general trends relating to fabrics, colours and shapes.• Work with others in the design team, such as buyers and forecasters, to develop products.•Liaising closely with sales, buying and production teams on an ongoing basis to ensure the item suits the customer, market and price points.•Understand design from a technical perspective, i.e. producing patterns, toiles and technical specifications for designs, sourcing, selecting and buying fabrics, trims, fastenings and embellishments.• Develop a pattern that is cut and sewn into sample garments and supervising the making up of these, including fitting, detailing and adaptations.• Oversee production.• Negotiate with customers and suppliers. • Managing marketing, finances and other business activities, if working on a self-employed basis.• Design business cards, flyers, post cards, banners, tags, invitations, placement cards, mood /concept board, PowerPoint presentations, merchandise line sheets, look books, visual displays Show less

• Stylist

  • Jan 2012 - Present

  • Select items to appear in fashion magazines/media.• Select clothing for TV personalities, celebrities or the wardrobe for film or TV characters.• Source fashion items and props for photographic shoots or film/TV personalities, or product placement in fashion magazines/media.• Advise on photographic approaches and the selection of locations, props, clothing, models, makeup artists, photographers, hair stylists and the overall look for photo shoots.• Advise and direct the photography of items and clothing selected for promotion.• Liaise with fashion designers, retailers, the media, models/model agencies, photographers, makeup artists, hairdressers, beauty therapists, personal trainers and the media.• Organize and compare fashion parades and events.• Write articles on the latest fashion trends.• Provide fashion direction to buyers, merchandisers and/or product developers/designers.• Speak at events about image and fashion trends.• Provide makeup and hair styling services to clients or complete makeup and hair styling on location for photo shoots.• Create look books for clients to view for new and upcoming trends and styles. Show less



Georgia State University

• Greater Atlanta Area

• Financial Aid Counselor/ Federal Work Study Counselor

  • Nov 2015 - Sep 2019

  • Manage, code, and organize document intake to Banner system and review aid applications and documents for accuracy and verify application information with supporting documentation. • Create, informational signage and instruction manuals for students. Write memos and provide PowerPoint presentations on updates and change of the Federal Work Study program to supervisors and students. Award financial aid according to program regulations (may include HOPE, Loans, FAFSA awarding, Work Study, Panther Work, over award). • Created and updated Federal Work Study policy and procedures manual as needed, created forms • Initiate contact with community partners/non-profit organizations to develop new work opportunities • Coordinate recruiting procedures – advertising new job posting, recruiting new department to join Federal Work Study program, and screen student for job criteria and skills needed for open positions. • Oversee the administrative functions of the FWS Program using Banner system • Run, analyze and interpret reports via ADP • Manage hiring procedures – such as, new hire paperwork, background checks, offer letters and contracts. Work with managers to ensure proper wage and hour compliance. • Trained new counselors and created training manuals, PowerPoints and handouts. • Process verification, loan request, and federal work study and Panther Works Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Apr 2016 - Jul 2019

  • Responsible for holding store keys to open and close without management as necessary.• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.• Assist with ensuring the Outdate program is followed with team members.• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.• Assists with separation of food items and product placement as specified by policies/procedures.• Assists in stock rotation, using the first in, first out method and restock outs.• Responsible for bag checks of team members. Show less

• Customer Service Associate

  • Aug 2016 - Jul 2017

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).• Provides customers with courteous, friendly, fast, and efficient service.• Recommends items for sale to customer and recommends trade-up and/or companion items.• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.• Implements Company asset protection procedures to identify and minimize profit loss.• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.• Has working knowledge of store systems and store equipment.• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Show less



Publix Super Markets

• Cashier

  • Nov 2015 - Apr 2019

  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. • Operating scanners, scales, cash registers, and other electronics. • Balancing the cash register and generating reports for credit and debit sales. • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. • Processing refunds and exchanges, resolving complaints. • Bagging or wrapping purchases to ensure safe transport. • Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. • Maintaining a clean workspace. Show less



AmericasMart Atlanta

• Greater Atlanta Area

• Administrative Supervisor/ Marketing Assistant

  • Jul 2013 - Oct 2015

  • Developed over 100 creative briefs, presentations and installment package with maps for home, gift, and apparel tradeshows with 7 million square ft. campus. • Managed up to a $200k budget for all market events and signage. • Hosted casting, and booking for staff and models for 15 annually fashion shows. • Oversaw reservations for inbound and outbound shipments, including preparation of shipping and receiving documents for vendors and exhibitors. • Arranged transportation services both domestic and international ensuring carrier schedules are organized. • Supervised 15 staff members and administrated schedules, assignments, timecards and name badges. • Planned and coordinated 50 special events, promotions, educational programs, and market services for tradeshows. • Produced over 100 creative briefs and presentations, and installment package with maps for all promotional materials and signage for every trade show with 7 million square ft. campus. Show less



Donelly Communications

• Athens, Georgia Area

• Customer Service Representative

  • Jul 2014 - Feb 2015

  • Provided customers information on updated fashion trends. • Placed catalog orders for customers and process payments information. • Updated customer personal information and handled external and internal customers with requested information. • Researched and tracked order and returns. • Received and placed follow-up telephone calls and e-mails to answer customer inquiries. • Provided customers information on updated fashion trends. • Placed catalog orders for customers and process payments information. • Updated customer personal information and handled external and internal customers with requested information. • Researched and tracked order and returns. • Received and placed follow-up telephone calls and e-mails to answer customer inquiries.



Wal-Mart Supercenter

• Greater Atlanta Area

• Customer Service Associate

  • Jun 2013 - Dec 2014

  • Respond to customer complaints and questions. • Educate and enlighten customers on product prices and details. • Address challenges according to policies of Walmart. • Handle issues of return, exchange, and refund. • Maintain a balance cash drawer. • Activate phone cards and gift cards. • Handle request for money orders, and cashed checks. • Troubleshoot sales inquiries. • Deal with customers through the telephone. • Obtain all the necessary information to offer appropriate response to product and service inquiries. • Offer information on pricing and delivery. • Responsible for verification of customers and setting up of their accounts. • Responsible for processing forms, orders, applications, and requests made by customers. • Work hand-in-hand with other internal department staff to resolve customers’ complaints. • Offer training to newly hired customer service associates. Show less



American InterContinental University

• Greater Atlanta Area

• Student Services Assistant

  • Sep 2012 - Dec 2014

  • Evaluated student degree curriculum and quarterly registration. • Developed strategic plan for School of Fashion’s goals and overall strategic plan. • Collaborated with the admission department to recruit talented undergraduate and graduate students to the school. • Partnered with student advisor to assist students with academic and social development opportunities. • Planned and organized campus events and fashion shows. • Provided information for prospective and current students about schools and programs. • Trouble-shooed library operational equipment and computer problems. • Received and processed new and old books and materials for inclusion into library database. Show less



Sears Holdings Corporation

• Alpharetta, GA

• Merchandising and Pricing Specialist Lead

  • Oct 2009 - Jun 2014

  • Supervised 5 employees and managed daily task • Trained new employees on sale and merchandising producers • Planned and executed 12 fashion shows for friends and family promotional events. • Completed promotional ad setup and take down without error or omission. • Printed, and set non-promotional, promotional, and seasonal signing for 134,886 square feet. • Enrolled 6 customers in Shop Your Way Reward program every month. • Implemented plan-o-grams, endcaps, bulk stacks, pad resets, and typical 6 times a year. • Restocked shelves, display tables, endcaps, four-ways, and two-way. • Dressed floor mannequins and changed window displays for seasonal trends. • Created price tags for merchandise and markdowns to clarify correct price for sales ads. • Maximized visual presentation by stocking, facing, and pricing products. • Processed $5,000 in returns to vendor daily. Show less



Jos. A. Bank Clothiers

• Alpharetta, GA

• Formal Wear & Alteration Specialist

  • Nov 2012 - May 2013

  • Styled garments and advised 15 clients about prevailing styles. • Consistently met $8,000.00 quarterly sale goals. • Performed minor alterations and pressed finished goods using hand iron or pressing machine. • Counted, scanned, sorted, weighted, and verified incoming and outgoing merchandise of • $150,000.00 in inventory. • Styled garments and advised 15 clients about prevailing styles. • Consistently met $8,000.00 quarterly sale goals. • Performed minor alterations and pressed finished goods using hand iron or pressing machine. • Counted, scanned, sorted, weighted, and verified incoming and outgoing merchandise of • $150,000.00 in inventory.



Bishop State Community College

• Mobile,AL

• Administrate Assistant

  • Aug 2009 - Jun 2011

  • Facilitated campus tours and new student orientation. • Processed mailings and follow-up activities with prospective students. • Conducted orientation sessions for groups of incoming students. Audits student records for curriculum, major, graduation requirements. • Created and updated marketing materials for campus events and school programs. • Coordinated communications to students regarding course scheduling, core and major requirements, academic resources • Managed inquiries, complaints, and concerns from callers and visitors on behalf of the Dean. • Structured meeting and appointment scheduling, travel arrangements and reimbursement, invoice payment. • Advised prospective and current students about academic requirements and selection of courses. • Support the Dean of Student Services in coordinating and leading College related events and activities specific to recruitment and retention efforts. Coordinate campus tours. Coordinate Student Ambassadors campus events. • Processed mailings and follow-up activities with prospective students. Manage the College’s student I.D. system. Support College’s participation in Skills USA activities. Assist with development and updating of marketing materials. Perform other duties as required by the Dean of Student Services • Added new material to file records and created new records as necessary. Eliminated outdated or unnecessary materials to keep file up-to-date. Collected and recorded customer deposits and fees, and issued receipts using computers. • Answered calls about information concerning school and transferred phone calls to correct department. Made and managed appointments for current/prospective students and school officials to discuss any concerns they may have Show less



Ryla

• Saraland, AL

• Customer Service Representative

  • May 2010 - Jan 2011

  • Assisted customers with open/closing and making payments to keep customer account secure and up-to-date. Identified, research, and resolve customer issues that may occur with products and services.Provided extensive knowledge of the program, products, services and client product procedures. • Handled large call volumes knowledgeably, providing excellent service to each Customer. Recognized and apply a “human touch” to each Customer’s experience. Developed strong rapport throughout each call.Captured information and enter data into computer in a timely manner. • Based on Customer information, make appropriate determination of Customer’s needs. Developed and create recommendations and solutions to enhance each Customer’s experience. Followed-through on all commitments to Customers. Able to move client to act on proposed solutions. • Answered customer/client requests or inquiries concerning services, products, billing, claims, and reports problem areas.Utilized automated systems to initiate and complete service orders and handle customer requests.Continually maintained working knowledge of all company products, services and promotions. • Made recommendations according to customer’s needs on features, accessories, upgrades and rates. Utilized operational systems to process purchases of products and services.Maintained professionalism and branding on all interactions with TMCC customers. • Accurately assessed and responded to customer’s requests for account information, by following established calling handling policies and procedures. Took a consultative approach and react positively to customer feedback.Identified customer needs, follow through on all calls, and provide prompt resolution to inquiries. • Adhered to company policies and procedures relating to the dissemination of information (no-inappropriate website, email or internet, view or work on Non-Customer related activities). Show less



Burlington Coat Factory

• Cashier/Sale Associate

  • Jan 2009 - Jan 2011

  • Maintained an awareness of all promotions and advertisements.Assisted with floor moves, merchandising, display maintenance, and housekeeping. Aided customers in locating merchandise. Communicated customer requests to management. Participated in year-end inventory and cycle counts. • Assisted in ringing up sales at registers and/or bagging merchandise. Flowed Floor Ready merchandise onto the sales floor within 24 hours of receipt while maintaining consistent and compelling merchandise presentation. Replenished merchandise timely and monitor floor stock levels to ensure the store is properly stocked at all times. •Executed floor moves, merchandising directives, display maintenance and general recovery. Drove sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge. • Timely and proper placement of merchandise for maximum impact according to Burlington's visual presentation guidelines.Maintained an awareness of all promotions and advertisements and execute merchandise placement for sales and other promotional events. • Returned fitting room "go-backs" and customer returns to the selling floor ensuring they are properly sized and EAS tagged. Assisted in weekly sizing maintenance projects, replace missing merchandise tickets and assist with markdowns when requested by the manager on duty.Assisted customers with setting up and paying layouts accounts. • Understand the causes of shortage and how to prevent it. Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. Entered all media from register into the tally program. Maintained orderly appearance of register area and supplies stocked Show less